Zurich is looking for an accomplished Workman’s Compensation Claims Team Manager for our Northern or Southern CA regions. This position offers a hybrid/virtual setup based on your location.
With measured oversight, you'll lead and guide a team of technical Claims Professionals in managing low to high exposure claims in personal or commercial property/casualty lines of business. Your role involves coordinating team activities, ensuring performance, fostering development, and offering coaching to maximize contributions and drive employee growth and operational enhancements.
Responsibilities:
- Drive superior claims results for low to high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
- Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
- Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
- Ensure compliance with all legal, regulatory and internal control requirements.
- Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
- Motivate and lead a high-performance team by attracting, onboarding, recruiting and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
- Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
- Protect Zurich´s reputation by keeping claims information confidential.
- Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
Basic Qualifications:
- Juris Doctor and 5 or more years of experience in the Claims area
OR
- Bachelors Degree and 6 or more years of experience in the Claims area
OR
- High School Diploma or Equivalent and 8 or more years of experience in the Claims area
AND
- Customer service experience
- Experience with Microsoft Office
- Experience collaborating across work groups
- Knowledge of insurance legal statutes and procedures
- Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
- Travel 0-20%
Preferred Qualifications:
- Extensive experience in the Workers Compensation line of business
- Self-Insured Certifications
- WCCA, WCCP Designations
- People management experience
- Knowledge and skill of claims handling
- Negotiation experience
- Experience in line of business
- Excellent communication skills
- Analytical skills
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Woodland Hills
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE
