Job Abstract

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!

Position Summary:

As a Project and Change Manager, the ideal candidate will be responsible for facilitating operational change initiatives, ensuring smooth transitions, and maximizing employee adoption and usage. This role requires strong communication, project management, and stakeholder engagement skills to drive successful change implementation across Mercury’s Technical Services organization.

Essential Job Functions:

Collaborate with cross-functional “Domain” (product) teams and senior management to develop comprehensive change management strategies around implementing Agile methodologies with a product-centric focus.

Develop and execute change communication plans to ensure timely and transparent communication of operational initiatives, including drafting emails, presentations, and other relevant materials

Coordinate training sessions and workshops to equip team members with the necessary skills and knowledge to adapt to changes effectively.

Proactively identify and address resistance to change through effective communication, coaching, and conflict-resolution techniques

Assess organizational readiness for change and develop strategies to address gaps and barriers to successful implementation. Evaluate team readiness for adopting agile.

Monitor the progress of change initiatives, collect feedback, and evaluate the effectiveness of change management strategies, making adjustments as necessary.

Organize, plan, and execute projects while working within constraints like budget, scope, and schedule

Education:

• Bachelor's degree in Business Administration, Organizational Development, Psychology, or related field.

• Change management certification (e.g., Prosci, ACMP) is highly valued

Experience:

• Proven experience (5+ years) in project management, as an agile scrum master, human change management, organizational development, or related field, preferably in a mid to large-sized organization.

Knowledge and Skills:

• Strong understanding of change management methodologies, tools, and techniques.

• Excellent communication and interpersonal skills, with the ability to effectively influence and negotiate with stakeholders at all levels.

• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

• Experience in conducting change impact assessments, stakeholder analysis, and resistance management.

• Solid understanding of the Agile Mindset, and Agile methodologies such as scrum and kanban.

• Experience using Jira and Confluence.

• Occasional travel to CA expected (perhaps every other month)

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.