Job Abstract

The Anaheim Convention Center is owned and operated by the City of Anaheim and hosts 300 events each year, welcoming approximately 1.1 million visitors annually. Our mission is to provide a versatile, first-class venue, reflecting the Pride of Anaheim that offers people throughout the world an opportunity to learn, interact, and exchange ideas.

We are seeking an Office Specialist II to join in our mission by assisting the Operations Department Admin Support Staff. This position will be a representative for the division supporting internal and external customers, while also coordinating with partners and various internal departments.

Ideal candidates will:

• Possess excellent customer service and interpersonal skills
• Be detail-oriented
• Exhibit honesty, integrity, and a strong work ethic
• Exercise good independent judgement
• Keyboard at a net corrected speed of 40 words per minute from clear copy.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Depending upon area of assignment, responsibilities and duties may include, but are not limited to the following:
• Act as a receptionist to the public, take and respond to a high volume of phone calls, screen inquiries, take messages, schedule appointments and answer questions requiring an understanding of policies and procedures of the work unit.
• Maintain radio communication with field personnel.
• Type forms, schedules, reports, lists, general correspondence, manuscripts, charts, graphs, contracts and statistics.
• Type, file, record, compute and maintain confidential and privileged information. Compose routine correspondence.
• Utilize modern office equipment, media, and computer applications specific to the assigned unit in order to input, maintain, retrieve, transfer, and communicate confidential and privileged information.
• Compose routine correspondence.
• Proofread materials for clerical accuracy and spelling.
• Copy, collate, staple and otherwise bind a variety of materials.
• File materials into and retrieve materials from established filing systems and develop standard office filing systems for record storage and retrieval.
• Research readily available information requiring some interpretive judgment and tally and compile information for reports using a computer, typewriter or related software.
• Maintain records of the unit concerning purchases, budget accounts and inventory; requisition office supplies.
• Maintain records of staff attendance and absences; compile and submit periodic reports for payroll purposes.
• Receive, open, date stamp and distribute incoming mail and processes outgoing mail.
• Maintain and post data to logs, lists, ledgers, follow-up files and other records of the unit; check and compare records and documents for accuracy.
• Make routine mathematical calculations.
• Maintain calendars and schedules of appointments, meetings, room use, equipment use and events.
• Perform related duties and responsibilities as required.

Experience: Performing varied journey-level clerical work.

Knowledge of: Modern office procedures, practices, and equipment; personal computer hardware and software, including word processing, spreadsheet, and database programs; English usage, spelling, grammar and punctuation; basic math; and record keeping methods.

Ability to: Keyboard at a net corrected speed of 40 words per minute from clear copy; learn to efficiently operate a computer terminal and use associated software; accurately transcribe recorded information into a readable format; effectively answer and process telephone calls; read, understand and apply moderately difficult materials; prepare accurate and clearly understood statistical reports; understand and carry out oral and written instructions; understand pertinent procedures and functions quickly and apply them without immediate supervision; maintain confidentiality; handle multiple priorities, organize workload, and meet strict deadlines; establish and maintain effective relationships with those contacted in the course of work; maintain professionalism, courtesy, and composure at all times, including stressful situations. For public contact positions, incumbents must have the ability to interact with a wide variety of clientele while retaining a professional work environment.

License/Certification Required: Some work assignments may require possession of a valid California Class C driver's license