Act as the point person for customer inquiries regarding company products Assist with intricate issues escalated by other departments and from distributors and customers Address customer product queries through calls, emails, and chats to resolve any concerns Document and log all relevant information to understand and track reoccurring issues Investigate problems by reviewing support notes and gathering details from customers Refer to SOP and training materials to suggest and provide solutions W... more details
Job Summary/Company: Sparks Group has partnered with a non-profit global biological resource center in Northern VA, that is seeking a qualified Technical Customer Service Specialist. This is for a one year contract opportunity with an immediate start date. The ideal candidate for this role has 2+ years of foundational laboratory skills, customer facing experience, and knowledge of scientific research procedures. Education or work experience in biology or life sciences is ideal. Don’t miss out on this exciting opportunity!! Please apply today!
Responsibilities:
Act as the point person for customer inquiries regarding company products
Assist with intricate issues escalated by other departments and from distributors and customers
Address customer product queries through calls, emails, and chats to resolve any concerns
Document and log all relevant information to understand and track reoccurring issues
Investigate problems by reviewing support notes and gathering details from customers
Refer to SOP and training materials to suggest and provide solutions
Work with staff to provide suggestions on training materials and updates that can be made
Stay informed about current products, service, policies and terms within the organization
Additional tasks and duties as assigned
Qualifications/Background Profile:
Exceptional customer service skills
A bachelor's degree in biology or life sciences is strongly desired
Familiarity with scientific research protocols
Must be able to work a hybrid schedule and be onsite in Northern Virginia.
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
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