Install and remove equipment at new and existing agent locations - Train and support new and existing agents and assist them with troubleshooting - Recruit, sign up and onboard new and existing agents - Promote all products the company offers and negotiate deals to increment wires production in assigned territory - Install advertising and branding materials (posters, signs, etc.) tailored to the agent’s core markets - Capture competitive information and ensure that agent maintain competitive exc... more details
The Sales Support Specialist reports directly to the Regional Manager and is primarily responsible for managing a portfolio of businesses to provide the necessary support to agents to increase transactions, optimizing the Ria image and presence in core markets and assisting them with our money remittance platform.
• High School diploma or General Education Degree (GED) • 1-2 year of experience in sales support or field support preferred • Excellent written and verbal communication skills in English and Spanish • Ability to travel within assigned territory daily, have a valid driver license, reliable transportation, maintain an acceptable driving record and auto insurance coverage at least to the minimum amount specified by the company and state law • Must possess basic computer skills utilizing Microsoft Office applications • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization • Ability to effectively communicate with management, co-workers and other departments • The key characteristics this individual must possess are strong interpersonal skills, willingness to work independently, detail oriented and always be team focused
Duties and Responsibilities • Install and remove equipment at new and existing agent locations • Train and support new and existing agents and assist them with troubleshooting • Recruit, sign up and onboard new and existing agents • Promote all products the company offers and negotiate deals to increment wires production in assigned territory • Install advertising and branding materials (posters, signs, etc.) tailored to the agent’s core markets • Capture competitive information and ensure that agent maintain competitive exchange rates and customer fees • Schedule and coordinate visits to new and existing agents to conduct a business review • Provide prompt solutions by maintaining strong partnership with back office team, sales team and corporate headquarters • Conduct promotions, distribute marketing materials and giveaways at events and agent locations • Coordinate and support sales team for activations and re-activations • Develop thorough knowledge of services, processes and applications • Complete all reports, records or forms accurately and in a timely manner • Other duties and/or projects as assigned
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