Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue. Responsibilities Group Reservation Management:Handle inquiries and reservations from group organizers via phone, email, or in-person. Assist group organizers in arranging group room blocks, pre-blocking rooms, and pre-keying rooms. Coordinate room allocations and ensure that group rooming lists are accurately maintained. Monitor group booki... more details
Rooms Coordinator
Job LocationsUS-CA-Pasadena
Posted Date19 hours ago(5/6/2024 2:14 PM)
Requisition ID
2024-48081
Category
Revenue Management and Reservations
Position Type
Regular Full-Time
FLSA Status
Non-Exempt
Location Name
The Westin Pasadena
Min
USD $21.00/Da.
About Us
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town Pasadena, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Convention Center. We offer 350 newly renovated guest rooms and 18 unique suites, all boasting our signature white Heavenly® Bed with a pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly® Bath.
Our hotel offers Associates with many unique benefits such as discounted garage parking, discounted dry cleaning & laundry services and a free meal during each shift. We take pride in our community by volunteering as a group for Walks, Children’s Events as well as supporting our furry friends in the local pet rescues. Our CARE committee supports the Community, Associates and the Environment through active volunteering, holding creative & fun events and collecting donations. As a Hotel, we know that Everything Communicates, so taking care of our Associates is extremely important to us. Happy Associates make happy Guests – and that is what it is all about! We look forward to you joining our fast pace, driven, big-little work family. Westin Pasadena – One Team, One Goal!
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.
Responsibilities
Group Reservation Management:
Handle inquiries and reservations from group organizers via phone, email, or in-person.
Assist group organizers in arranging group room blocks, pre-blocking rooms, and pre-keying rooms
Coordinate room allocations and ensure that group rooming lists are accurately maintained.
Monitor group booking patterns and optimize room utilization to maximize revenue.
Monitoring projected group numbers in the on property Sales System (CI/TY) to accuracy with group pick up or netted group blocks
Actualize group blocks in CI/TY
Host and attend the weekly Group Pick Up Meeting
Communication and Coordination:
Serve as the main point of contact for group organizers and liaise with internal departments to fulfill group requirements
Serve as the main point of contact for any crew groups in-house during shift
Communicate group needs, preferences, and special requests to relevant hotel staff, including housekeeping, front office, and food and beverage.
Transient Reservation/Rooms Management
Assist with business transient reservations through the request of the BT manager, off-site contacts, the Director of Revenue or the Director of Sales
Management of any crew reservation pre-blocking and changes during shift
Daily running of reports for the Director of Revenue
Balancing house inventory to avoid overselling on any particular room type
Assist with answering phone calls through the day to service or forward to the proper department
Guest Services and Support:
Welcome group arrivals and ensure a smooth check-in process, providing assistance as needed.
Address any guest inquiries, concerns, or issues related to group reservations promptly and professionally.
Monitor guest satisfaction and feedback, taking proactive measures to enhance the group experience.
Administrative Tasks:
Maintain accurate records of group bookings, rooming lists, and special requests in the hotel's reservation system.
Prepare and distribute rooming lists, arrival reports, and other relevant documents to relevant departments.
Generate group commission invoices, process payments, and reconcile accounts as required through CTAC
Other duties as assigned.
Qualifications
High school diploma required, and college degree preferred.
Hotel experience preferred.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
Ability to make accurate mathematical calculations using 10-key.
Must have analytical ability to assess reservation trends and make related decisions.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed.?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
