Job Abstract

Manager, Business Analyst, Premium Products

Join the fast-growing Capital One Premium Products team, as we launch products and experiences designed for customers at the top of the market. As a Business Manager on the Multi-User team, you’ll be focused on designing experiences for families or accounts with multiple users. This role will have enterprise impact, developing strategy and experiences for all of consumer card.  

We’re looking for someone passionate about product and marketing analytics to help us build out our multi-user roadmap.

What this role can offer you:

• The opportunity for variety in work. Capital One Multi-User is still on our early growth journey, and has a multi-year roadmap to deliver on our business & customer goals. There will be new challenges and new opportunities as we continue to deliver new features/experiences, and enhance our marketing strategies. This role requires well-roundedness in product strategy, marketing & growth strategy and financial analysis. 

• The opportunity for visibility. Multi-User requires close coordination with a variety of teams, both on PPX, and externally, including Small Business Multi-User, Consumer Identity, Fraud, Marketing, etc.  Rich declared Multi-User an imperative in his 2023 strategy rollout, and this has become an increasing priority for teams ever since. 

To be successful in this role you will:

• Conduct analysis on both customer & business impact of multi-user initiatives, often pulling together data from multiple internal & external sources. These features could be launched within our own internal systems (Ease, Marketing Email Campaigns) or through Partner platform teams (Consumer Identity, Ra). The ability to blend both qualitative & quantitative data to draft a compelling story & recommendation in partnership with product teams is critical. 

• Think critically, to push the boundaries of an initial problem statement and to take ownership of a problem.

• Communicate succinctly & clearly, both to internal & external partners, even when working in an unstructured ‘whitespace’ problem area.

• Work with SQL and Google Suite tools such as Google Sheets and Google Slides, and have the ability to work with new tools if needed such as Tableau or Databricks.

General Responsibilities:

• Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations.  A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics

• Product: Perform modeling/analytics to assist new product strategies 

• Marketing: Support direct-to-consumer marketing efforts for multi-users, and strategic intent for partner teams that may be marketing to multi-users. 

• Design: Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

• Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

• Partnership: Work closely with colleagues across Capital One including: Marketing, Small Business, Product, and others to drive improvement 

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment 

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree

• At least 3 year of experience in analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 1+ years of experience in Statistical model building

• 3+ years of experience in SQL querying

• 3+ years of experience in market research

• 3+ years of experience in business analysis

• 3+ years of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

"The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): 
$160,200 - $182,800 for Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan."

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).