Updated: May 6, 2024
Location: Orange
Job Type:
Department: Radiology Call Center
UC Title: ACCESS REPR PRN
Position Number: 41077639
Reports to: Patient Access Services Supv 1
Working Title: Principal Access Rep
Cost Center: Radiology Call Center (428756)
Bargaining Unit: AFSCME
FLSA: Nonexempt
Date Created: 3/21/2024
Job Code: 009099
Hours: 40
Shift: Full-Time/Day/Fixed Schedule
FTE: 1
Position Summary:
The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule molecular imaging (nuclear medicine and PET CT) specialty referral appointments or to make appointment modifications as a result of operational changes. Coordinator and/or follow up on procedure authorizations. Collaborate administratively with modality leadership, technicians, and referring providers regarding orders/ appointment requests. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each modality and clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.
Total Compensation
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:
Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and
Benefits (https://careersucirvine.ttcportals.com/pages/benefits).
Salary Range:
Hourly Rate Minimum $25.61 Midpoint $28.75 Maximum $31.89
Required Qualifications:
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of insurance programs and/or government programs
Ability to establish and maintain effective working relationships across the Health System
Excellent written and verbal communication skills in English
Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
Experience and technical knowledge with molecular imaging scheduling and therapies (tracers, procedures, etc. for nuclear medicine and/or PET)
Experience with MS Excel
Ability to work independently with minimal supervision and direction
Preferred Qualifications:
Demonstrated knowledge of medical terminology
Minimum 6 months experience working at UCI Medical Center’s Call Center
Bilingual skills in English and Spanish and/or Vietnamese
Prior EPIC experience
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
