Job Abstract

What You’ll Get to Do:

CACI’s Agile Solution Factory (ASF) is hiring an experienced Service Desk Support Technician to provide Tier 2/3 support for a key proram in Ashburn, VA.  Join this passionate team of industry-leading individuals supporting the Best Practices in Agile Software Development for the Department of Defense.

ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse team is crucial.

More About the Role:

Supporting end user applications and working in a multi-tier helpdesk as well as working with software developers, software system engineers, and systems administrators to help reproduce, diagnose, and remediate problems.  Remote support will include;

• Providing support to AESMP end users spanning a variety of issues.

• Identifying, researching, and resolving technical problems.

• Responding to telephone calls, email, and personnel requests for technical support.

• Documenting, tracking, and monitoring the problem to ensure a timely resolution.

• Providing second-tier support to end users and operational commands for ITEMSS-Developed DRRS-A Software

• Maintaining relevant metrics that help the team see how they are doing.

• Help maintain core performance Service Level Agreements (SLAs)

• Supporting long- and short-range planning.

• Developing new and refining existing process to enhance quality and productivity.

• Ensuring product quality and timeliness of efforts.

• Logging tickets into ServiceNow

• Managing user groups, training accounts and routine aspects of the application suites.

You’ll Bring These Qualifications

• College degree (B.S.) in Computer Science, Software Engineering, Information Management Systems or a related discipline.  Equivalent professional experience will be considered in lieu of degree

• Must be a U.S. Citizen with at least an interim DOD Secret clearance or higher

• Excellent verbal and written communication skills

• Ability to work in a fast paced, constantly changing environment

• 7 years Minimum full-time Help Desk Experience

• 7 Years Minimum supporting DoD customer

• Clear understanding of Army organizational structures

• Experience with ServiceNow

• Experience with Problem and Incident Management

These Qualifications Would Be Nice to Have

• Experience with continuous integration tools and environments

• Experience using Microsoft TFS and/or Agility project tools

• Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas.

• Acts independently to expose and resolve problems.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is: