The Billing Compliance Specialist reports directly to the Billing Supervisor and ensures that we remain complaint with all contract regulations as it relates to billing operations. Qualified candidate must be flexible, highly committed to exceptional quality and accuracy, high level customer service, teamwork, and supporting department goals in a dynamic, fast-paced environment. The BCS is responsible for remaining up to date on current contractual obligations, maintaining a high level of knowle... more details
Summary
The Billing Compliance Specialist reports directly to the Billing Supervisor and ensures that we remain complaint with all contract regulations as it relates to billing operations. Qualified candidate must be flexible, highly committed to exceptional quality and accuracy, high level customer service, teamwork, and supporting department goals in a dynamic, fast-paced environment. The BCS is responsible for remaining up to date on current contractual obligations, maintaining a high level of knowledge of all rules and regulations relative to the billing of our services and ancillary fees. The BCS conducts all activities in a professional manner, with accuracy and reliability in handling accounts and documents.
Job Description
Must be familiar with all billing functions, processes to identify revenue opportunities and satisfactorily resolve customer and company requirements.
Requires exceptional understanding of our customer community contract benefits, city ordinances and billing database.
Process work orders to bill customers for ancillary fees resulting from driver exception activity and provide rules and regulations on excess debris, overweight, contamination, and other.
Conduct billing research assists with billing projects such as parcel audits and data validation to ensure accurate billing.
Analyze and research data to identify what needs to be accomplished for customers and root cause analysis.
Proactively partners with internal departments to resolve account challenges.
Requires impeccable documentation skills keeping accurate notes in database system.
Actively participates in educational opportunities, attends mandatory training to enhance contract, system and equipment knowledge.
Meets or exceeds service quality and productivity goals set for the position.
Performs other duties as assigned.
Required Qualifications
Minimum of 1 - 2 years of experience in customer service, billing or analytical functions
High School Diploma/GED.
Strong multitasking abilities and high detail is required.
Excellent verbal, written and presentation skills.
Confident critical thinker with intuitive problem solving skills
Customer focused and exceptional listening abilities.
Proficiency in the use of Microsoft Office software.
Ability to effectively make quick sound decisions.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications
Bilingual English / Spanish
Knowledgeable in Softpak system
Work experience in the waste or transportation industry
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
