Molina Healthcare is hiring in the Southern California area for a Bilingual (Spanish) Community Connector. This role will be 100% remote; however, it is preferred to have someone in the SoCal area who has experience with connecting people to community resources. Those with experience with California’s IPA’s are highly desired! This position serves as a member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their ... more details
Molina Healthcare is hiring in the Southern California area for a Bilingual (Spanish) Community Connector. This role will be 100% remote; however, it is preferred to have someone in the SoCal area who has experience with connecting people to community resources. Those with experience with California’s IPA’s are highly desired!
This position serves as a member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs telephonically.
This important and critical role empowers members by helping them navigate and maximize their health plan benefits. Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
If you are bilingual (Spanish), live in Southern California, have some type of healthcare background and are familiar with the resources in your community and/or are willing to learn, we want to talk to you!
- Hours are M-F 8a-5p (Remote)
- Bilingual- English/Spanish needed
- Above average computer skills needed (OneNote experience helpful)
KNOWLEDGE/SKILLS/ABILITIES
- Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
- Molina Healthcare Services (HCS) works with members, providers, and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
- Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
- Empowers members by helping them navigate and maximize their health plan benefits.
- Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
- Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
- Provides outreach to locate and/or provide support for disconnected members with special needs.
- Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.)
- Participates in ongoing or project-based activities that may require extensive member outreach (telephonically).
- Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
- #LI-TR1
REQUIRED EDUCATION: HS Diploma/GED
PREFERRED EDUCATION: Associate degree in a health care related field (e.g., nutrition, counseling, social work).
REQUIRED EXPERIENCE: Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances.
PREFERRED EXPERIENCE:
- Bilingual based on community need.
- Familiarity with healthcare systems a plus.
- Knowledge of community-specific culture.
- Experience with or knowledge of health care basics, community resources, social services, and/or health education.
PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:
- Current Community Health Worker (CHW) Certification preferred (for states other than Ohio and Florida, where it is required).
- Active and unrestricted Medical Assistant Certification
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Key Words: Community Connector, Nonclinical Case Manager, Care Manager, Community Engagement, CHW, Community Health Worker, Public Health, Healthcare, Health Care, Managed Care, MCO, Medicaid, Medicare, HEDIS, CAPHS, equity community health advisor, family advocate, advocacy, health educator, liaison, promoter, outreach worker, peer counselor, patient navigator, health interpreter, public health aide, community lead, community advocate, nonprofit, non-profit, social worker, case worker, housing counselor, human service worker, Navigator, Assistor, Connecter, Promotora, Marketing, managed care, MCO, member, market, screening, education, educating, Medicare, Medicaid, Marketplace, Insurance, Healthcare, Health Insurance, IPA, Independent Physician Association Genesys, Genesis, MHS Genesis, Medi-Cal
