Job Abstract

Works as a member of a more recently established Quality Assurance Unit in the Department of Neighborhood and Community Services. Works with teams to prepare and conduct process improvement events and participates in the implementation of the quality assurance program. The incumbent of this position will work towards improving policies, procedures, and processes, training materials, identifying opportunities for improvement, and defining issues. Will also advise and assist personnel, reporting, and ensuring the management of changes.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Note: The assigned functional areas of the position are quality assurance, human or social services administration, organizational development, and/or knowledge management.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)

• Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;
• May supervise administrative and paraprofessional staff;
• Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
• Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
• Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;
• Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
• Serves as the point-person and liaison within the department and with central county
• departments regarding a designated program and functional areas of responsibility;
• Prepares reports and presentations of analysis and findings.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
• Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
• Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
• Ability to identify and describe a range of possible solutions for solving business problems;
• Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
• Ability to train, lead, and/or supervise paraprofessional staff.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

• Substantial experience with multidisciplinary human services system work and hands on experience using computer technology in the process of client service delivery.
• Expertise in process analysis and improvement techniques in the delivery of human services.
• Three or more years of experience in the public sector with extensive knowledge of human services processes, policies, and programs.
• Experience using data to manage and evaluate programs.
• Clear and concise oral and written communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).