Career Title: Quality Improvement Analyst Department: Research and Quality Salary Hiring Range: $73,000-88,000 annually (paid bi-weekly)
NOTE:
Competitive salary commensurate with experience FLSA: Exempt Career Summary:The Quality Improvement Analyst staff position resides within the Institute for Nursing Research and Quality Management (R&Q) in the American Nurses Association Enterprise (ANAE). The Quality Improvement Analyst supports the quality management leadership team and department staff ... more detailsto plan, develop, organize, execute, analyze and evaluate quality management, especially process improvement, and customer support initiatives. Under the leadership of the R&Q Senior Research and Quality Operations Manager, this Analyst position supports operationalization and optimization of the ANCC Quality Management System (using the QMS framework of ISO 9001:2015, and the QT 9 QMS system of online records) and ANA Enterprise quality support ensuring its effectiveness in meeting the requirements and standards of ISO 9001:2015 for operational excellence. The Analyst promotes cross-functional collaboration between different departments to ensure a holistic approach to quality improvement. The technical analyst will rapidly become well-versed in the requisite knowledge, vocabulary and taxonomy of ISO 9001:2015 quality standards and processes, the comprehensive ANCC Quality Manual guide, and the technical language pertaining to and including continual improvement, risk-based thinking, and documents management terminology. The Analyst, with the Quality team, will support in establishing benchmarking standards, guidelines and best practices for policies, processes and practices that occur within, among and between departments. The Analyst will be involved in developing and monitoring data analytics informing and impacting key performance indicators (KPIs), using the BI reporting tools in QT 9 supporting KPIs.
Key Accountabilities
/ What you will do:Quality Improvement and Operational Excellence. The incumbent shall strive to support a culture of core values, of operational excellence, embodying a business ethos centered on perpetual enhancement and the streamlining of business procedures and structures to achieve superior outcomes. Primary quality objectives include bolstering efficiency, curbing waste (e.g., time) and expenses, and enhancing both quality results and customer satisfaction. Focus on these practical elements: efficient resource utilization, empowering employees, and the continual refinement of existing processes resulting in heightening customer satisfaction. Establish and define baselines, then seek opportunities to move projects forward looking for measurability in better results. Embody the role of an exceptional coach and supportive guide, propelling projects forward with vigor and determination. Seek actionability in observable findings, leveraging technology and innovation as primary tools. Facilitate pathways to an environment of sustainable improvements. Through coaching and mentoring, underscore a commitment to excellence, productivity and increasing quality. Seek to integrate systems with meaningful gains, removing repetition, risk and redundancy, while maintaining the nature of secure information through firewalled programs. Keep current on corrective and preventive actions, improvement opportunities (collectively termed CAPA) and is primarily engaged in assisting with their identification and verifying solutions for their closure as issues. Supports management and applications of ANCC's Quality Management System (QMS) including processes relevant to maintaining ISO 9001:2015 certification for all of ANCC's credentialing programs. Works collaboratively with department staff especially the Quality Analyst, to trend data longitudinally, identify areas of noncompliance especially opportunities for improvement focusing on increasing efficiency, consistency and standardization of processes and documenting instructions in common across departments, and develops strategies that can be applied at various scales, small and large, across ANCC programs and to extend where possible to the other ANA Enterprise entities, ANA and the ANA Foundation. Assists in monitoring, documenting, verifying and resolution of noncompliance of processes resulting from negative audit findings and those issues and improvements identified by departments or auditors. Quality Improvement and Technical Internal Customer Support In collaboration with the ANCC's Quality team members, supports development and execution of various surveys such as ANCC surveys to meet ISO 9001:2015 standards; ANA Enterprise surveys to evaluate support departments; and internal surveys to assess department-level collaboration often across the numerous departments at ANCC. Supports analysis of data and preparation of reports for managers and leadership. Supports quality improvement and customer-support/customer-service initiatives within the ANA Enterprise to support promoting ANA Enterprise values and strategic goals (e.g., use of the RASCI responsibility assignment matrix, apply SMART goals, program evaluation measures, and so forth). ISO 9001:2015 Requirements. Focus on maintenance and sustainability of the QMS through quality improvements. The Quality Improvement Analyst supports the process of maintaining ISO 9001:2015 certification for all ANCC credentialing programs and departmental teams and builds strong relationships with departments' staff to support continual quality improvement initiatives in ANCC and across the ANA Enterprise. This Analyst supports external/internal audit processes related to ANCC's QMS, including sometimes working with a team of internal auditors for ANCC's internal audit process, and supports the improvement of ANCC's document management systems for ANCC and the ANA Enterprise as applicable. The Analyst demonstrates and promotes the enterprise vision, mission, and values. As appropriate, the Analyst may assist with enculturation of new staff to applications of quality Improvement, familiarizing them with relevant materials, documents and processes. Education:Baccalaureate required or master's degree preferred, or equivalent specialized work experience required. Likely fields of study: technical and quantitative such as science, life science or social science. Certification in quality management, PMP, Lean or Six Sigma or the like is ideal (or willingness to obtain such training). Related Work Experience:Two (2) years relevant quality standards experience. Experience in coordinating complex projects and concurrent task coordination requiring significant attention to detail. Must have strong, positive and collaborative interpersonal skills and work ethic, some coaching skills ability is a plus, and work independently as well as part of a team. Experience gathering information and data (including developing tools for this purpose, such as spreadsheets, outlines, and lists), and with developing appropriate action plans and approaches to address. Management of files in a complex environment, using Teams, MS-Office 365, Outlook and other commonly available software. Familiarity with a fast-paced office-work environment with changing priorities. Ability to work and communicate effectively in a hybrid office environment. Preferred
Skills:
Possesses knowledge and understanding of commonly used quality management and quality improvement, concepts, principles, and their application. Must be able to multi-task under pressure, prioritize effectively and take initiative. Must have strong critical thinking and problem-solving skills and independent decision- making capabilities. Strong aptitude for technology and technical support activities. Applies principles surrounding the requirement of access to and handling sensitive and confidential information. Strong attention to detail: conscientious with data and clear language, especially giving and receiving detailed, specific instructions. Must be proficient in all Microsoft Office products, preferably including some Power BI, Tableau or like systems. A mindset seeking innovation at all scales and levels is beneficial. Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: Our main office is located at: 8515 Georgia Ave., Suite 400, Silver Spring, MD 20910 Learn more
