Location: Courtyard & Towne. Place Suites LAX/ Hawthorne About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportuniti... more details
Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
Life as a Front Office Supervisor:
Defining and implementing front desk objectives and procedures.
Hiring and training staff and managing the shift schedules.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed.
Responding to and resolving guest service requests.
What we're looking for:
Minimum of 1 year front desk experience
Good understanding of procedures and practices in the hospitality industry
Excellent written and verbal communication skills
Strong organizational and time management skills
The ability to provide exceptional customer service
Good leadership and training abilities
What to expect in your first few months:
First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!
The perks working for us:
People-first culture
Travel discounts at hotel partners and franchises
Paid time off
Participation in our Wellness program
Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits
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