Job Abstract

Key Role:

Serve as the user’s advocate throughout the product design and development process, providing critical user-centric insight that informs product strategy. Explore all aspects of a user’s experience, establishing a complete understanding of their needs and preferences through a variety of tools and techniques, including extensive market research, ethnographic research, and usability testing. Serve as a storyteller, translating research into actionable user insights for clients, designers, developers, and other stakeholders. Work with the entire digital vanguard, including UX designers, service designers, digital analysts, and product development teams to continually test, ideate, validate, and improve designs up to and beyond product launch. Work without considerable direction and mentor and supervise team members.

Basic Qualifications:

• 10+ years of experience as a project manager (PM) for UX projects and programs
• Experience leading teams conducting user research and user testing methodologies
• Experience supporting client meetings and user research sessions, creating client and internal presentations
• Knowledge of best practices for information architecture and interaction design, the user-centered design process, and UX principles and techniques
• Ability to obtain a security clearance
• Master's degree

Additional Qualifications:

• Experience with working across a creative team of researchers, designers, developers, and data analysts
• Experience with facilitation, consensus-building among stakeholders, and change management
• Knowledge of CX measurement and strategy
• Knowledge of working with teams throughout a software development process, including Agile or Lean UX
• Ability to multi-task and contribute to multiple projects simultaneously
• Possession of excellent interpersonal and analytical skills
• Possession of excellent verbal and written communication skills, including storytelling
• Agile Certifications or PMP certification preferred

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.