Job Abstract

JOB SUMMARY:
Leads and provides engineering, third-level technical support, and technology integration services for all aspects of Field server, O/S, hardware, storage, network and virtualization infrastructure. Leads team initiatives and participates simultaneously in multiple IT/Business project efforts. Incumbent at this level is a learned professional responsible for resolving problems of moderate difficulty through analyzing possible solutions utilizing standard procedures. Works under limited supervision. Technical guidance required for unusual and/or complex problems/projects.
 
PRIMARY RESPONSIBILITIES:

• Leads and provides engineering, third-level technical support, and technology integration services for all aspects of Field server, O/S, hardware, storage, network and virtualization infrastructure. 

• Leads team initiatives and participates simultaneously in multiple IT/Business project efforts.

• Incumbent at this level is a learned professional responsible for resolving problems of moderate difficulty through analyzing possible solutions utilizing standard procedures. Works under limited supervision.

• Technical guidance required for unusual and/or complex problems/projects.

• In addition to Engineer I responsibilities; Engineer II

• Demonstrates an intermediate level of technical knowledge and a fundamental understanding of key business processes in their market and the enterprise

• Tests & identifies workstation & laptop models for service catalog; manages ordering & disposal of assets including compliance with Legal Holds processes. Responds to escalated alerts & cases from the Technical Support Center (TSC) & Data Center Operations (DCO) teams to resolve moderately complex to complex issues. Performs advanced, site-based troubleshooting & diagnostics gathering as needed. Participates in on-call support.

• Provides technical leadership & mentoring to Field Server Engineer I's, Operation Technicians & Support Technicians. Leads internal initiatives for the implementation & improvement of field-based processes. Serves as the primary integration point among centralized corporate infrastructure processes & field locations. Identifies support processes that can be migrated from the Field support team to the TSC.

REQUIRED EDUCATION:

• Bachelor's degree in computer information systems or equivalent experience required.

REQUIRED EXPERIENCE:

• Minimum of 2 years of experience in developing client &/or supplier relationships.

• Minimum of 5 years of experience in supporting Microsoft servers & related technologies.

•  Intermediate knowledge of troubleshooting server, wide area networking (WAN), local area networking (LAN) & virtual infrastructure strongly preferred.

• Ability to travel up to 40% required.

• Relevant certifications such as Microsoft Certified Systems Engineer (MCSE) preferred.

SCOPE:

• Decision Impact: Individual

• Department Responsibility: Single

• Budgetary Responsibility: No

• Direct Reports: No

• Indirect Reports: No

• Physical Requirements: Ability to lift object up to 50 pounds

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.