As this is a hybrid position working out of our Creative Studios in Westlake, Ohio, we will focus on candidates that currently reside in Northeast Ohio. The FMO Data Systems Analyst is responsible for ensuring critical data elements within the customer information systems are maintained in a timely and coordinated fashion. A critical component is ensuring that all business processes are adhered to and carried out. In addition, the analyst will be responsible for understanding and leading the exe... more details
As this is a hybrid position working out of our Creative Studios in Westlake, Ohio, we will focus on candidates that currently reside in Northeast Ohio.
The FMO Data Systems Analyst is responsible for ensuring critical data elements within the customer information systems are maintained in a timely and coordinated fashion.
A critical component is ensuring that all business processes are adhered to and carried out. In addition, the analyst will be responsible for understanding and leading the execution of various reports and data analysis initiatives generated by the department so as to ensure that only high-quality information is disseminated to key internal customers. The FMO Data Systems Analyst role will also need to step in and perform the duties as necessitated based on current projects related to FMO (CRM in particular)
ESSENTIAL DUTIES & RESPONSIBILITIES: -Master data issue resolution -Execution of master data day to day transactional activities. -CRM user account administration -CRM data steward - master data process documentation and ownership -Leadership involving projects directly impacting FMO processes and systems (in particular CRM and other systems as dictated by supervisor) -Data issue resolution reporting and analysis (detailed system analysis) -Field management/account territory alignment ownership -Business analysis/execution on any re-alignments involving field management and/or sales. -40% - CRM (and other system) master data processes – day to day process ownership and maintenance -20% - Reporting/Data Analysis execution/ maintenance and delivery -30% - FMO Master Data project leadership and execution -10% - Master data issue resolution Required Length & Type of Experience: • At least 3 years of related work experience • Experience in managing projects and process improvement initiatives is preferred • At least 2 years relational database experience and knowledge • Previous reporting application experience (Cognos, Crystal Reports, Business Objects, PowerBI, Tableau)
Knowledge, Skills & Abilities: • Demonstrated change agent, creative thinker and proactive problem solver • Strong oral and written communication skills • Computer literate with proficiency in all MS Office applications • Work with outside vendors to review and demo software that will facilitate analysis and reporting, schedule software training once purchased, etc. • Excellent interpersonal and verbal communication skills with the ability to present data, visually and verbally to inform department and corporate leadership • Detail oriented
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