Job Abstract

DUTIES - Under supervision, monitors and operates multi-channel radios, telephones, and/or Closed Circuit Television Systems. Answers incoming telephone calls for service, eliciting pertinent information to writes work orders. Coordinates and dispatches work orders to the proper personnel. Maintains close contact with field personnel, assesses information, and provides updates and assistance as needed. Provides information to callers and contacts other additional units and/or outside agencies if... more details

Description

CIVIL SERVICE COMMISSION ANNOUNCEMENT # 2024-053

APPROVED C.S.C. MEETING MINUTES 04/26/2024

Radio Dispatcher – Division of Water (OPEN)

FILING OF APPLICATION:

Application must be made electronically through the City of Cleveland’s web site:

www.governmentjobs.com/careers/cleveland

THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01 A.M. ON FRIDAY, MAY 3 2024

UNTIL 11:59 PM. ON THURSDAY, MAY 30 2024. NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 PM ON THURSDAY, MAY 30 2024

SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $23.87 - $25.97 an hour

EXAMINATION INFORMATION

WRITTEN TEST: 100% OF Final Grade.

TYPING TEST: This portion is Pass Fail. Applicants will be notified of the time, date, and place of the examinations via email.

NOTE: CANDIDATES MUST BE ABLE TO TYPE 35 WPM (Gross words per minute minus errors). FAILURE TO OBTAIN 35 WPM. MEANS THAT THE CANDIDATE WILL RECEIVE A FINAL GRADE OF ZERO.

Examples of Duties

DUTIES

Under supervision, monitors and operates multi-channel radios, telephones, and/or Closed Circuit Television Systems. Answers incoming telephone calls for service, eliciting pertinent information to writes work orders. Coordinates and dispatches work orders to the proper personnel. Maintains close contact with field personnel, assesses information, and provides updates and assistance as needed. Provides information to callers and contacts other additional units and/or outside agencies if necessary. Maintains accurate documentation and records of work orders and the work dispatched. May update account information on the billing system, perform paging of public announcements, or manage the lost and found process. Performs other job-related duties as required.

Minimum Qualifications

MINIMUM QUALIFICATIONS

A High School Diploma or GED is required. The equivalent of three years of full time paid Dispatcher or Customer Service experience involving call-taking, resolving issues, and responding to customer requests and questions required. Three years of fulltime paid experience in Sewer Maintenance or Sewer Construction environment is preferred. Must be able to accurately type 35 words per minute. Must be able to work with the public in adverse situations and display the ability to use problem-solving techniques/initiatives on a continuous basis. Must demonstrate good verbal and written communications skills. A good understanding of Sewer Maintenance Operations is preferred. Must be computer proficient and knowledgeable in Microsoft Office Suite and work order management system software. Must be able to work any shift/days assigned.

Supplemental Information

NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated.

RESIDENCY CREDIT

In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score. (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following:

A signed and notarized Residency Affidavit available on the City’s website here:

https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf

VETERANS’ PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service connected disability.

NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

Apply with City of Cleveland Ohio

Search Terms: Dispatcher, Radio, Dispatch, Water, Driver

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