Job Abstract

The Store Manager in each store assumes a leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences. Store Managers facilitate achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development. Store Managers achieve company objectives and enhance the DSW brand image by modeling and coaching behaviors tha... more details

General Summary: The Store Manager in each store assumes a leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences. Store Managers facilitate achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development. Store Managers achieve company objectives and enhance the DSW brand image by modeling and coaching behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. Store Managers develop and implement agile strategic plans to achieve business results. Store Managers are expected to foster teamwork and collaboration within their stores and districts. Store Managers lead the effort to ensure customers experience service that is Friendly, Helpful, Passionate and Real.

Reports to: District Manager

Essential Duties and Responsibilities:

? Store Managers ensure customer satisfaction and operational excellence within the store by focusing on the following:

o Sales and Service: Implements financial plans to maintain KPI performance. Facilitates consistent, exceptional Customer experiences through the execution and ongoing development of the MOD role. Coaches the store team on the link between service behaviors and business results. Provides leadership,

feedback and recognition to improve financial performance and support the Company's Service Model, Values and Mission Statement. Ensures effective communication of direction and education to the team. Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends. Responds to customer feedback with a sense of urgency.

o Associate and Team Development - Ensures all open positions are filled in a timely manner. Recruits, hires and on boards managers and associates. Assesses teams' performance on an on-going basis and provides in the moment coaching, training and development to support the growth of the Company. Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Manages daily associate relations issues and annual performance review process.

o Merchandising: Ensures store appearance and visual standards/presentation consistent with the DSW brand image. Responds to business trends by communicating information to District Manager as needed. Ensures store is compliant with established ”Brand Experience” standards.

o Operations: Manages resources to maximize financial goals. Leads by example and fosters knowledge and integrity with regard to compliance with company policy in all practices. Effectively uses resources and business partners to resolve issues with a sense of passion. Recognizes when to change strategic direction to attain and sustain maximum results. Educates team on the link between operational integrity and its’ impact on facilitating an exceptional Customer experience. Oversees daily store cleaning, recovery, maintenance and inventory. Uses monthly Ops Assessment to identify and correct operational deficiencies in the store. Ensures training is conducted regarding LP and Safety standards.

o Other Duties - Performs other duties as assigned by the District or Regional Manager.

Required Skills and Competencies:

? Proven record of driving results

? Excellent verbal and written communication skills

? Proven ability to motivate others

? Customer service skills

? Time management skills

? Professionalism

? Basic computer skills, including e-mail, MS Word or other word processing program and Excel or other spreadsheet program

Physical Demands:

? The physical demands of the job include:

o Moving and standing, including moving around the store to assist customers and associates. Must have the ability to spend up to 100% of working time standing or moving around the register area, the sales floor, and the stockroom.

o Lifting, including the ability to lift up to 50 pounds on an occasional to frequent basis.

o Physical activities include holding a scanning gun, keying and processing register transactions; lifting and

bagging merchandise, bending, stooping, pushing, pulling, climbing, stretching, and reaching on a

frequent basis.

o Finger dexterity (ability to affix price tickets, to write information on pre-ticketed items and to operate miscellaneous devices such as staplers, scanning devices and accessories, etc.). May involve operating an electronic terminal to complete sales transactions and receive cash, checks, credit cards, or other cash substitutes from customers.

Search Terms: Store Manager, Customer Experience, Store, Manager, Customer Service

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