Job Abstract

At Sherwin-Williams, traceable, event-based Observability enables exploratory investigation when issues occur, for causes both known and unknown. It helps teams troubleshoot issues without first having to predict what or how problems may happen, especially with complex, multi-layer distributed applications connected with microservices.

Observability also helps teams improve their understanding of how customers use Sherwin digital products. Product teams use that awareness to influence future development. The Observability Engineer contributes to the overall strategic vision of the organization for Observability capabilities, processes, patterns, and tooling.

The Lead Observability Engineer will lead efforts working closely with the Product and Infrastructure teams to ensure that all aspects of the telemetry from applications, business events, appliances and infrastructure are accurately received, tagged, and reported. This role involves leading efforts to maintain observability platforms, and ensure it is optimized and operating within SLA’s and SLO’s. The incumbent of this role will serve as a SME in Observability practices for the enterprise and will provide services/solutions across the enterprise which enable businesses to achieve and sustain a higher SLA by improving quality of software, reducing problem determination/down time and enhancing the end user experience.