Job Abstract

ID

2024-325063

Location

US-CA-Long Beach

Category

Spa/Well-being/Golf/Attractions/Recreation

Type

Regular

Status

Full-Time

The Attractions Captain is responsible for providing information and/or answering guest and crew questions about tours and history while providing the highest level of service possible in an efficient courteous and professional manner.

QUALIFICATIONS:

• High school degree or equivalent is required.
• Extensive knowledge of steamships/sailing and /or maritime history required
• Basic computer skills
• Ability to physically maintain displays and archival materials
• Ability to learn and retain the ship's historical and technical information
• Ability to perform job functions with attention to detail speed and accuracy
• Ability to move throughout the Queen Mary (standing walking) for extended periods of time
• Ability to multi-task in a high-profile high-traffic environment
• Must possess basic math skills and have the ability to handle money
• Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice
• Ability to read comprehend and write simple instructions and/or short correspondence and memos

RESPONSIBILITIES:

• Acts as a steward of the ship and a representing the historical significance and the legacy of the Queen Mary.
• Performs wedding ceremonies as an officiant
• Maintains an up to date working knowledge and historical knowledge of the Queen Mary
• Acts as a spokesman for the ship in regards to ship history
• Serves as the primary guide for group sales clients
• Conducts crew member orientation tours
• Maintains ship signal flags
• Serves as an experienced trainer for new tour guides
• Learns and presents the script for all tours
• Leads public and private historic tours
• Opens and closes attraction areas
• Greets guests in a warm and friendly manner acknowledging them upon arrival
• Ensures the ship displays are clean organized and well-maintained
• Answers questions about the Queen Mary tours and guided tours
• Interacts with crew members in a professional manner assisting other departments with necessary information
• Manages and resolves guest complaints and compliments in a professional and courteous manner
• Maintains an up to date working knowledge of all property amenities as well as any special events
• Participates in the monthly forecast of revenues and expenses for the Attraction Department

Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else.

Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience.

From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan