Assists in constructing and communicating the long term direction of the BU IT solutions ensuring that short term goals, objectives and tasks are aligned with the B - Us and I - Ts strategic direction. Assists with determining BU business needs and drafts technological solutions. Supports the initial assessment of BU requests, includes cost/benefit analysis and a review of project feasibility. Contributes to BU business discussion as it relates to both non-technology and technology related matte... more details
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Job Title
IT Business Relationship Manager - Clinical Institute
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
ITD Division Administration-Information Tech Div
Job Code
T99014
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The IT Business Relationship Manager assists the IT Business Services and Solutions Partner as the strategic interface with one or more assigned Business Units (BU). You duties will also include but are not limited to:
• Assisting with development of business/IT strategy, solution design, implementation, support, service management, risk management and relationship management with clients and partners.
• Serving as a backup to the IT Business Services and Solutions Partner by acting as a liaison between the BU and IT.
• Assisting with communicating decisions, priorities and relevant project information to appropriate levels of staff regarding BU requests, projects and operational requirements.
The ideal caregiver is someone who:
• Can keep multiple projects running in parallel.
• Has High-level management and leadership skills.
• Is experience with conflict resolution and problem-solving.
• Has written and verbal communication skills.
• Has teamwork and motivational skills.
• Has organizational and multitasking skills.
This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Assists in constructing and communicating the long term direction of the BU IT solutions ensuring that short term goals, objectives and tasks are aligned with the BUs and ITs strategic direction.
- Assists with determining BU business needs and drafts technological solutions.
- Supports the initial assessment of BU requests, includes cost/benefit analysis and a review of project feasibility.
- Contributes to BU business discussion as it relates to both non-technology and technology related matters.
- Identifies emerging trends in IT solutions, researches them, and aids in aligning the needs of the BU with IT products and services. Works with and coordinates ITD extended team to ensure seamless support to the BU.
- Facilitates the execution of business plans through the use of technology and integrated process improvement techniques.
- Actively seeks new opportunities for the BU and develops strategic IT solutions.
- Provides leadership to other IT groups to effectively deliver solutions that facilitate the BU achieving their strategic initiatives.
- Builds and maintains effective relationships at all levels.
- Serves an integral role in enabling the BU to achieve their objectives through the effective use of technology.
- Ensures the alignment of people, resources and strategies to facilitate IT support for achieving the strategic goals of the BU.
- Provides mentoring, as needed, to other IT individuals and business unit individuals to help facilitate this alignment.
- Builds partnerships and fosters relationships with other technology groups outside of IT that have a role in the BU delivery of patient care.
- Other duties as assigned.
Education:
- Bachelor's Degree in a related field required.
- Additional work experience in IT or related field/industry may offset degree.
- Master's Degree is preferred.
Certifications:
- For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- A minimum of 5 years of progressive healthcare experience, including 2 years in a large academic medical center preferred.
- Demonstrated record of partnership in a professional organization is required.
- Requires complex planning, forecasting, conflict resolution and problem solving.
- Requires ability to communicate, negotiate and manage complex projects in a highly complex multi-location systems environment.
- Strong knowledge of project management tools and techniques.
Preferred Qualifications:
- EPIC Ambulatory experience or certification
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required for procedures.
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Keywords: Epic Ambulatory IT Business Partner, Epic IT Business Partner, IT Business Partner Clinical
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities