Evergreen North America is a leading provider of environmental and industrial cleaning solutions to the downstream and midstream energy sectors. We are leaders in each of our respective service lines, including Vapor Control, Chemical Cleaning, Tank Cleaning, Water Treatment, Vacuum Services, Hydroblasting, Hydroexcavation.
POSITION SUMMARY: Provides leadership and overall direction to assigned branches to achieve ENAIS goals, annual business plan and budget goals.
DUTIES AND RESPONSIBILITIES
LEADERSHIP
a) Develop and execute regional business plan that achieves ENAIS safety, customer satisfaction, growth and profitability goals.
b) Develop branch business plans / budgets that support your regional business plan.
c) Communicate company vision, goals and objectives both internally and externally.
d) Ensure branch teams comply with all company policies and work collaboratively with peers and the corporate office.
e) Conduct meetings with direct report personnel to review performance. Coach branch managers on how to be successful.
f) Attend Monthly Operations Reviews (MOR). Ensure Branch teams effectively communicate and address the key issues.
g) Hold managers and teams accountable for results.
h) Use data to evaluate performance trends and solve problems.
i) Demonstrate a “hands-on” approach to help teams achieve their goals &/or develop best practices.
j) Cultivate a continuous improvement “mindset” to establish processes that will deliver consistent results.
k) Lead by example to create a positive work culture focused on Safety, Customer Satisfaction and Growth.
l) Demonstrate a “sense of urgency” that motivates your team to perform.
SAFETY:
a) Establish a safety culture where operations and each employee is responsible for safety.
b) Ensures operations personnel partner with safety to maintain a safe work environment with the goal being zero injuries.
c) Provide guidance and direction to employees and the Branch Safety Coordinator (or person assigned safety responsibilities) on all safety related functions for the purpose of complying with all Company, state and federal laws and regulations, and to limit any financial exposure in these areas.
d) Ensure that regional employees comply with Department of Transportation (DOT) and ENAIS Vehicle Policy requirements
e) Actively participate in branch safety meetings and ensure that operations personnel participate in safety audits
CUSTOMER FOCUS and GROWTH
a) Maintain appropriate visibility at all customer sites
b) Know your market, customer and competitors and actively pursue growth opportunities when appropriate.
c) Demonstrate proactive behavior to understand customer satisfaction levels and maintain positive customer relationships.
d) Ensure branches monitor customer satisfaction, proactively address issues and promptly resolve service failures.
e) Implement strategies that create a “sticky relationship” with our customer which ultimately leads to ENAIS growth.
f) Develops and administer a sales and marketing plans to retain customers, acquire new customers, regain past customers or seek non-traditional industries that may have a use for industrial cleaning services. Recognize that corporate sales is a resource, however as RVP you are ultimately responsible for the revenue and growth goals in your region.
EMPLOYEE DEVELOPMENT:
a) Interface and monitor morale of personnel and endeavor to maintain a positive work culture.
b) Support the hiring process to ensure staff capacilities and labor capacity allow ENAIS to achieve its growth goals.
c) Support the Branch Manager in training for all product lines.
d) Conduct annual personnel evaluations for all direct reports.
Region Management:
a) Responsible for all equipment and machinery owned by the region. Ensure that equipment is properly maintained and effectively utilized to maximize company results. Comply with company policies related to capital equipment (CAPEX) purchases and the disposal of existing equipment.
b) Share equipment and labor throughout the region / company to assist with growth during peak workloads and promote a spirit of teamwork with other branches.
c) Interface with all Division Managers focusing on problems and timely resolution and getting personnel and equipment needed at peak times
d) Review and approve all indirect overtime requests from all Branches.
e) Ensure Branch teams comply with the ENAIS Authority Review
f) Oversees the Branch Management evaluation system.
g) Maintain awareness and share information regarding new and better methods of doing business.
h) Maintain a working knowledge of current applicable regulations to our industry.
i) Audit a minimum of 10% of billing invoice from all branches monthly.
j) Other duties as assigned by the COO or CEO.
BUSINESS COMPETENCIES
a) Working knowledge basic accounting functions, ability to read and understand a P&L statement.
b) Excellent computer skills, verbal and written communication skills.
c) Thinking skills – decision-making ability, long-term vision, seasoned judgment.
d) Ability to inspire a common vision.
e) Understands Evergreen North America lines of business.
f) Skills in supervision, planning, coordination, budget preparation, contract negotiations, and human, community and labor relations.
g) Understands key financial indicators and success measures.
h) Knowledgeable of information systems, ERP, CRM, CMMS, etc….
i) Ability to drive change while maintaining operational effectiveness.
j) Strong skills in analysis and problem solving.
k) Strong administrative skills.
LEADERSHIP COMPETENCIES
a) Ability to perform in a “controlled chaos” environment.
b) Personal depth, in the form of mature confidence, adaptability, self-direction, and organization.
c) Ability to foster teamwork.
d) Outstanding communication skills.
e) Willingness to take risk.
f) Ability to inspire trust and integrity.
g) Coaching and staff development skills.
h) Skilled in managing diversity.
i) High energy level and work ethic.
PHYSICAL REQUIREMENTS
a) Must pass a medical and drug test in compliance with company and customer locations requirements
b) Physical stamina and energy level necessary to walk job sites which includes climbing stairs, the appropriate use of Personal Protective Equipment (PPE)
