The Cleveland Browns are seeking a driven and enthusiastic individual to join our team as an IT Intern. As part of our team, you will play a crucial role in supporting our fans, staff, and coaches by providing exceptional technological support both onsite and remotely. We are looking for someone who is passionate about technology, possesses strong problem-solving skills, and can work both independently and collaboratively in a fast-paced environment. Excellent communication skills are essential,... more details
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Job Summary
The Cleveland Browns are seeking a driven and enthusiastic individual to join our team as an IT Intern. As part of our team, you will play a crucial role in supporting our fans, staff, and coaches by providing exceptional technological support both onsite and remotely. We are looking for someone who is passionate about technology, possesses strong problem-solving skills, and can work both independently and collaboratively in a fast-paced environment. Excellent communication skills are essential, as you will be interacting with various stakeholders, including executives, managers, and coaches. The ability to prioritize tasks and manage multiple projects simultaneously is key. This role will serve as the primary point of contact for all Front Office technology support inquiries and issues, ensuring a seamless experience for all users.
Pay Range: $15 - $18 per hour, pending experience
Job Responsibilities
Quickly identify and resolve technical issues in a timely manner to minimize disruption to operations.
Assist with the installation and configuration of computer hardware, software, printers, and scanners for staff members.
Provide troubleshooting support for laptops and desktops running on both Windows and Mac operating systems.
Offer audiovisual (A/V) support as needed for events and meetings.
Assist with the setup and teardown of event-related technology equipment and functions, providing technical support during gamedays and other stadium events.
Provide support for mobile devices, including those running on iOS and Android platforms.
Troubleshoot network communication issues and assist end users with connectivity problems.
Provide help desk support, including responding to inquiries via email, IM, and phone, and offer event support as required, which may include working nights and weekends.
Create technical documentation for support issues and user guides to assist with training and troubleshooting processes.
IT support at both Cleveland Browns Stadium and CrossCountry Mortgage Campus.
Qualifications
Currently enrolled or completed a relevant degree program (e.g., Computer Science, Information Technology, or related field).
Strong technical skills and knowledge of computer hardware, software, and networking concepts.
Proficiency in troubleshooting common IT issues, both hardware and software-related.
Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels of the organization.
Strong problem-solving abilities and the capacity to work well under pressure in a fast-paced environment.
Ability to work independently with minimal supervision, as well as collaboratively as part of a team.
Flexibility to work evenings, weekends, and holidays as needed, especially during events or high-demand periods.
Prior experience in a customer service or technical support role is a plus.
Familiarity with ITIL principles and practices is preferred.
This is an excellent opportunity for a motivated individual to gain hands-on experience in a dynamic IT environment and contribute to the success of the Cleveland Browns. We offer a supportive work culture, professional development opportunities, and the chance to work with cutting-edge technology inside the NFL.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.