Job Abstract

Plan, prioritize, assign, supervise and review the work of staff responsible for providing assigned Workforce Innovation and Opportunity Act (WIOA) program services and activities to the public.

Coordinate business services operations of the One-Stop Center including linkages between all mandated one-stop partners and satellite centers; develop and recommend operational procedures regarding facility needs, technology enhancements, and customer flow; coordinate delivery of services with mandatory partners at one-stop center and satellites; exercise functional supervision over on-site staff from partner agencies.

Establish schedules and methods for providing assigned services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.

Participate in the development and implementation of goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures; monitor work activities to ensure compliance with established policies and procedures.

Participate in the selection of assigned staff; provide or coordinate staff training; work with employees to identify and correct deficiencies; implement discipline procedures.

Develop and implement business services components including linkages with educational institutions, lay-off aversion strategies, and customized training; monitor on-the-job training subcontractor compliance to executed agreements; investigate and resolve disputes related to service delivery.

Provide a variety of liaison services in coordination with economic development efforts to local businesses regarding WIOA services; make site visits and conduct presentations to the business community; analyze business needs and decide which WIOA or City programs to recommend.

Effectively respond to plant closures and mass layoffs through Rapid Response; establish contact with companies within 48 hours of employer notification of plant closure; schedule on-site visits with employers to provide program information and to determine action plan for services.

Supervise the job placement activities including WIOA Title 1 on-the-job training and direct hires to meet mandated performance objectives for placement, wage gain/replacement, and retention as well as CalWORKs and other special projects as needed.

Effectively manage assigned staff to ensure development of skills and abilities to improve customer satisfaction and job performance; update written procedures describing staff duties under WIOA as necessary; monitor staff performance and provide regular feedback; conduct performance evaluations in a timely manner; provide training opportunities to assist staff in skill building.

Design workshops for business clients on how to handle downsizing and company closures; conduct presentations; assist with negotiations for out placement services.

Participate in the preparation and administration of the assigned program budget(s); make recommendations for resource needs and resource allocation; assist in the negotiation of subcontract agreements; review and monitor section expenditures to ensure service delivery objectives are met within budget guidelines.

Develop grant funding opportunities as necessary.

Maintain records concerning operations and programs; prepare and/or assist in the preparation of various statistical and other reports on operations and activities.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in the fields related to area of assignment; incorporate new developments as appropriate into programs.

Perform related duties as required.

Candidates must possess four years of journey-level experience administering job training and one-stop programs including one year of administrative and/or lead supervisory experience supplemented by college level course work or specialized training in public administration, business administration, social services, or a related field; a Bachelor's degree is desirable. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Demonstrate the knowledge of operations, services, and activities of a job training program, including remedial education and skills training; operating characteristics of a one-stop center; contract administration principles and practices; procedures, methods, and techniques of expenditure forecasting; basic principles of accounting and budgeting; research and customer satisfaction survey methodology; all aspects of financing related to economic development, including business loans and bond issues; principles and practices used in the development of business plans; principles of supervision, training, and performance evaluation; principles and procedures of record keeping; principles of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; pertinent federal, state, and local laws, codes, and regulations.

Has the ability to coordinate and direct workforce development program services and activities; supervise, organize, and review the work of assigned staff; select, train, and evaluate staff; analyze, assess, and communicate business needs; negotiate and effectively monitor agreements; research and compile information and organize materials and documentation; analyze and assess survey results in order to effectively recommend modifications to service delivery methods; design and customize workshops, handouts and display materials on down sizing and company closure issues; make public presentations; understand the organization and operation of the organization and of outside agencies as necessary to assume assigned responsibilities; understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations; prepare clear and concise reports; participate in the preparation and administration of assigned budgets; plan and organize work to meet changing priorities and deadlines; effectively represent the program area to outside individuals and agencies to accomplish the goals and objectives of the unit; work cooperatively with other departments, government officials, and outside agencies; respond tactfully, clearly, concisely, and appropriately to inquiries from the public, staff, or other agencies on sensitive issues in area of responsibility; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.