Reporting to the Store Manager, the Sales Associate is the customer service specialist of the store. They are responsible to exceed customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale. Key Responsibilities:Meet and exceed sales goals. Maintain brand and operational standards (visual, cleanliness, etc.)Pro-actively manage customer needs and exceed expectatio... more details
Salary: $17.00 / hour
Cerritos, CA
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, UNIQLO USA, does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
Position Overview:
Reporting to the Store Manager, the Sales Associate is the customer service specialist of the store. They are responsible to exceed customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale.
Key Responsibilities:
Meet and exceed sales goals
Maintain brand and operational standards (visual, cleanliness, etc.)
Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
Be knowledgeable of fitting room standards and assist when needed
Act as cashier when required by following cashier protocol
Process shipment and ensure all merchandise is represented on the floor in full size runs
Assist management to identify and resolve issues in the store
Provide product and brand knowledge to customers
Follow all company policy and procedures & notify management of any infractions
Assist with special projects as assigned by management
Required Skills and Abilities:
Strong communication skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds.
Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
Full-Time Schedule Requirements:
Average 32 or more hours per week based on business seasonality.
Open availability on weekends (religious exemptions will be considered).
Restrictions on availability limited to two days per week.
Part-Time Schedule Requirements:
Available to work a minimum of 12 hours per week
Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.
Minimum 2 closing sifts during the weekday.
Open availability on weekends (religious exemptions will be considered).
Education/Experience:
Benefits:
Medical, dental, and vision coverage (Full-Time Employees Only)
401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute (Full-Time Employees Only)
Vacation & Personal Time Off (Full-Time Employees Only)
Sick & Wellness Time Off
30% Employee Merchandise Discount
Employee Referral Bonus
Commuter benefits
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The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
