Job Abstract

Position Overview:

The Seller Engagement Tech Lead role will be part of the Seller Engagement team under the Single Family Acquisitions Division.  The position is responsible for the integration of Freddie Mac process & technology solutions with our customers and vendors.  The Seller Engagement Tech Lead will manage a portfolio of client integrations, each might span multiple products and/or vendor technology interfaces. The role will work strategically with our client sellers to manage scope, schedule, quality, risk and issues, impact on systems and processes.  This position is part of an account team, assigned to specific client sellers that works in a consultative role with our customers and vendors as technology solutions are delivered to end users.

Responsibilities:

• Maintain in-depth understanding of assigned customers, as well as Freddie Mac strategic objectives and technology solution roadmap.

• Work in partnership with other account team members to provide strategic solutions for our client sellers to maximize technical integrations in their processes to optimize the overall process and manage a strong Freddie Mac relationship with the client seller.

• Conduct detailed process reviews to map, embed and optimize the assimilation of new tools and functionality into the customer experience and process.

• Collaborate with customers, vendors, and internal business partners to ensure product adoption
  Ensure successful system integration testing and verification.

• Be the voice of the customer and translate into improvement opportunities for technology solutions and integration processes and escalate appropriately.

• Successful delivery against stated objectives (both internal and externa/customer).

• Monitor and report on all integration efforts and outcomes.

• Provide support to customers and vendors on complicated technology issues and solutions.

• Thrive in an environment with changing priorities.

Qualifications:

• Undergraduate degree or equivalent work experience

• 7-9 years of related professional experience

• Prior experience implementing technology solutions with lenders (with lenders as customer)

• Detailed understanding of lender mortgage origination process/environment (people, process and technology)

• Technical knowledge related to technology platforms, infrastructure and data

• Strong facilitation and project management skills with technology focus

• Ability to report on project level plans to Customers and Vendor partners

• Self-starter who can work independently as well as in a group

Keys to Success in this Role:

• Deliver assigned project objectives on time, managing stakeholder expectations along the way

• Anticipate risks and manage issues; proactively seek and resolve problems

• Excellent written and verbal communication skills

• Self-starter who can work independently as well as in a group

Top 3 Personal Competencies to possess

• Customer Focus- Personally engage with customers to learn their needs while delivering prompt and high- quality customer service

• Drive for Execution- Be accountable for strong individual performance treating obstacles as challenges to overcome, not excuses

• Partnership- Build trust and strong partnerships with Lenders and key internal stakeholders through my own actions

Preferred skills

• Primary (lender) mortgage market experience

• Working knowledge of MISMO and related mortgage industry data standards

• Experience driving high visibility, mission critical projects

• Strong communication and influencing skills

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.