Receive requests from end users, gather analytic and technical requirements, clarify requirements, document requirements and present to the engineering team. Gather requirements, relevant background information, documentation, and technical details. Manage new work requests for an organization with multiple technical Subject Matter Experts. Perform initial forensic examination of incoming requests including forensic imaging or converting the data to a useable format for the specialists as needed... more details
Secure our Nation, Ignite your Future
Join a highly recognized and elite team of technical leaders delivering advanced technical solutions in digital forensics to intelligence agencies. Our team solves the problems others have attempted to solve but couldn't. Our solutions enable our customer to make informed decisions regarding mission objectives in the field. We take pride in solving the most difficult technical challenges and creating new capabilities and tools that have a significant impact on our nation’s security.
ManTech has a need for a Technical Support Analyst in Chantilly, VA. As an analyst on our team, you will receive support requests from end users, gather user requirements, document requirements and communicate the user requirements to our team of engineers. The ideal candidate will be extremely customer focused, able to communicate highly technical information to a variety of technical and non-technical stakeholders and have an interest in the digital forensics field.
Responsibilities include, but are not limited to:
- Receive requests from end users, gather analytic and technical requirements, clarify requirements, document requirements and present to the engineering team.
- Gather requirements, relevant background information, documentation, and technical details.
- Manage new work requests for an organization with multiple technical Subject Matter Experts.
- Perform initial forensic examination of incoming requests including forensic imaging or converting the data to a useable format for the specialists as needed.
- Responsible for entering and maintaining relevant data and documentation in the primary knowledge management system for the customer organization.
- Able to communicate highly technical information with a variety of technical and non-technical stakeholders in the customer organization.
- Operate with exceptional customer focus with attention to detail and bias for action.
- Manage competing priorities in dynamic, fast-paced enterprise environment.
Required Qualifications:
- 1+ years of experience in a technical support, systems analyst, helpdesk, requirements analyst or other relevant position
- Bachelor’s degree or 2 additional years of relevant experience in lieu of degree
- Experience working in the intelligence community (IC)
- Active/current TS/SCI with polygraph clearance
Preferred Qualifications:
- Understanding of basic technology such as operating systems, mobile device platforms and common internet terms
- Basic knowledge of digital forensics, reverse engineering, mobile forensics, or similar concepts, technologies and/or tools
- Experience with computer forensic analysis software such as Xways, FTKimager, EnCase, or similar
- Experience writing or running basic Python scripts
Clearance requirements: Active/current TS/SCI with polygraph
Physical requirements: must be able to remain in sedentary position at least 50% of the time
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
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