Job Abstract

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The Price School has an immediate opening for a Business Analyst to join its Information Technology (IT) team. We have recently announced a new vision for IT in the Price School and have reorganized the staff of the Price IT department. The Price IT department which currently provides desktop support, application support, identity access management, IT consulting, IT asset management, and server administration is expanding its services.  In addition to existing functions, the team will now also provide Salesforce application administration and the development of cloud-based systems.   

We seek a candidate with strong technical and customer service skills, and one with an understanding of cloud-based systems that support operations and academic research.  S/he will have the interpersonal skills to develop, revise, and maintain software applications and solutions to meet the evolving needs of our operations and research teams’  business processes.  The ideal candidate will have Salesforce certifications, which may include Salesforce Administrator, Business Analyst, Sales Cloud Consultant, and Account Engagement certifications.

Another important component to this job will be to provide deskside support.  The ideal candidate will also have the knowledge of computing environments; experience with networks, workstations, wireless communication, security software and procedures.  The successful candidate will have excellent written and oral communication skills and the ability to establish strong, positive working relationships with diverse groups of team members. 

Job duties include:

• Develop requirements, conceptualize designs, and effectively recommend business processes in support of core organizational functions for the Price School.

• Engage in Human Centered Design processes and approaches to deliver a broad range of sustainable solutions, and in standard business analysis methodology, outlining problems, opportunities, and solutions.

• Build, design, and deliver solutions that meet customer needs and expectations.  Participate in user research to gain understanding of customer and stakeholder pain points, challenges and needs.

• Maintain currency on emerging technologies and approaches, leveraging the latest industry knowledge while contributing to innovation and continuous improvement for the organization.

• Install and troubleshoot software and hardware.  Perform backup and system restore procedures as needed.

• Analyze user needs and evaluate new products; recommend hardware and software purchases.  Collaborate with other units to improve access to and maximize use of computing resources.

• Customize the Salesforce platform and enable users to get the most of the Salesforce platform.

• Other duties as assigned.

This position reports to the Manager of Service Desk and is a full-time hybrid work arrangement position. Work schedule is 10:00am - 6:30pm.

Minimum Education

Bachelor’s degree

Combined experience/education as substitute for minimum education

Minimum Experience

2 years

Minimum Field of Expertise

Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback and technical constraints and opportunities. Experience conducting or facilitating requirement-gathering interviews or sessions.  Experience utilizing analytics tools to measure results of use-centered products, documenting success, presenting opportunities, and supporting decision making.  Proficiency in Microsoft Office tools and applications, an understanding of Lean and Agile methodologies, and familiarity with computer programming concepts.  Experience developing test strategies and plans, using widely accepted test methodologies or frameworks and proven analytical and problem-solving skills. Experience working with functional groups, utilizing time management and prioritization skills to make efficient, logical decisions in a rapidly-changing environment. Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating system, and peripherals.  Experience administering and customizing applications in the Salesforce environment.  Excellent communication skills.  Strong project management skills.

Preferred Education

Bachelor’s degree

Preferred Certifications

Salesforce Administrator

Salesforce Business Analyst

Salesforce Sales Cloud Consultant

Salesforce Account Management

Preferred Experience

4 years

Preferred Field of Expertise

Bachelor’s degree in business administration, computer science, information technology, or relevant field.  Experience in IT, business administration, higher education or related fields.  Salesforce administration, development, marketing, account engagement, and business analyst expertise is a plus.

Compensation

The annual base salary range for this position is $99,000-$108,500. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About the Sol Price School of Public Policy

Ranked among the top schools of public policy in the nation, the USC Sol Price School of Public Policy and has as its mission to improve the quality of life for people and their communities worldwide. The School is composed of overlapping disciplines that generate innovative approaches to critical issues ranging from health-care policy to homelessness, and sustainability to congestion – to name a few. A wide-ranging curriculum, including extensive experiential learning, prepares our graduates to navigate problems that demand multi-layered solutions driven by critical, informed thinking.

The Price School, founded in 1929, is anchored by four departments: Public Policy and Management, Health Policy and Management, Wilbur H. Smith III Department of Estate Development; and Urban Planning and Spatial Analysis. The School’s rigorous academic programs provide students with the knowledge and distinctive opportunities to make meaningful contributions to their professions. Integrating classroom instruction with real-world experience and led by some of the world’s most renowned faculty in their fields, our students establish a clear pathway to successful careers.

Our academic programs are augmented by numerous research centers, institutes and initiatives that provide additional research expertise and experiences, notable among them are: The Judith and John Bedrosian Center on Governance and the Public; The Center for Philanthropy and Public Policy; The USC Lusk Center for Real Estate; The METRANS Transportation Consortium; The Leonard D. Schaeffer Center for Health Policy & Economics; and The Schwarzenegger Institute for State and Global Policy. Together, they account for over $100 million in externally funded research grants and contracts.

Our departments and research enterprise provide unmatched breadth and depth to tackle an enormous range of challenges facing our country and the world. Our graduates hold leadership positions across diverse sectors – public, private, and nonprofit – championing the advancement of the common good. They come from around the world and from a variety of cultures and socio-economic backgrounds to create a rich intellectual environment that celebrates, supports and benefits from diverse people and opinions.

Join the Price School and work as a trusted partner in shaping an environment of innovation and excellence.

The University of Southern California values diversity and is committed to equal opportunity in employment.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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