Job Abstract

Position Overview:

Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

· Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.

· Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports

· Manage parts inventory

· Manage parts ordering

· Take all inbound customer service calls (estimated to be about 15-20% of workload)

· Assist field technicians in troubleshooting

· Create service SOPs

· Manage open box inventory and refurbishment process

· Maintain parts lists and technical drawings

· Seek, promote, generate, and communicate potential sales leads to outside sales staff

· Assist in scheduling, organizing, and attending tradeshows

· Assist in maintaining showroom

· Conduct service training

General Sales Support

· Cross train with Inside Sales Coordinators for coverage

· Become an additional contact for direct customer sales

· Assist Inside Sales Reps with managing sales duty overflow

· Assist and complete special projects as required

· Assist with customer visits to corporate offices or dealer meetings

· Communicate effectively and often with sales team, customers and all internal departments

· Prepare, manage, and ship sales materials to dealers.

· Assist with tradeshow set-up/teardown

Maintain Work Practices:

· All paperwork and database entries filled out completely and accurately

· Maintain work area to 5S standards as posted in work area

· Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions:

· Follow all related SOP’s

· Other duties and responsibilities as needed

Education:

· Associate degree or combination of equivalent of education and experience preferred

Experience:

· Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.

· 1 – 3 years of experience in customer service preferred

Other Requirements:

· Proficient in Excel, Work, PowerPoint, Outlook, Internet

· Not required but strongly preferred: Experience in Microsoft CRM and SAP.

· Occasional domestic travel will be required

· Occasional field service work will be required

· Valid driver’s license is required

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs