Job Abstract

Applicants who wish to be considered for this role must reside in the Los Angeles, CA area and meet the minimum experience requirements as outlined below.

• Start Date: March 11
• Paid Training: 8-12 weeks
• Compensation: The starting pay for this role is $28.80 per hour. Compensation will be evaluated based on candidates experience. 

• Inspects and appraises damaged property and vehicles using claims estimating software and determines claims-related damage. Completes auto repair estimates or adjusts repair facility estimates. Manages repair process and adjusts auto repair supplements. Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times. Issues payments on-site when appropriate.
• Completes vehicle total loss inspections/valuations. Explains total loss process and settles total loss claims when appropriate. Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations. Effectively collaborates with claim owners for customer interaction and resolution strategy. Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep the repair on schedule.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, and fraud indicators, negotiates and issues claim payments.
• Serves as a mentor to less experienced adjusters, and demonstrates leadership skills in the workplace.
• Performs applicable administrative tasks (timekeeping, expense reports, etc.). Performs other duties as assigned

• 12 months of previous APD estimating experience required or consistent demonstration of technical proficiency.
• Intermediate knowledge of autobody and mechanical repair/replacement operations.
• Proficient negotiating skills.
• Proficient in-person interpersonal and communication skills.
• Proficient computer skills.
• Proficient conflict resolution skills.
• Proficient critical thinking skills.
• Actively pursuing I-CAR Pro designation and other technical education

• High school diploma or equivalent required.
• Bachelor’s degree preferred or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below. Outside insurance education, e.g., CPCU or GCA is preferred.

This role, whether performed in the field, virtually, or in an office setting, will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (for example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locate material, resources, and other objects.
• Ability to continuously operate a computer for extended periods, up to a full work shift.
• Physical dexterity is sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment up to a full work shift.