Team Leadership. Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met. Select, place, and train staff and define specific job assignments within specialty teams. Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency. Resolution of issues that could potentially result in d... more details
The Supervisor Customs leads a team responsible for operational excellence by organizing, planning, coordinating, and controlling team operations related to customs business. They will be responsible for timely and correct filing of entries with Customs and Border Protection and Partner Government Agencies, as well as timely release and delivery of goods to our customers. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our customers through superior operations.
Team Leadership
- Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
- Select, place, and train staff and define specific job assignments within specialty teams
- Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
- Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss
- Work collaboratively with product management and leadership to improve, streamline, and develop processes and procedures
- Team P&L management
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications
- Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency
- Provide input on and/or conduct mid and year end reviews and compensation decisions
- Provide input and recommendation on staffing and forecasting decisions
- Communicate and educate employees on corporate compliance policies
Operational Management
- Plan, implement, and supervise operations plan to ensure compliance with U.S. Customs regulations
- Support brokerage functions such as classification, entry of goods, filing entries, customs inspections, and release of shipments
- Continuous process improvement in all areas of responsibility
- Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
- Assist team with ABI, AMS, and billing errors where required
- Adhere to a high level of operational excellence with respect to timeliness and audit KPI's.
- Work closely with other teams and peer-managers to seek mutual benefiting process and workflows
- Develop and document operational process within team and process for interaction with other branch teams
- Document workflow of individual team members
- Actively work with management to identify, develop, and monitor metrics to measure performance of team and members
Customer Service
- Act as the ending escalation point for customer issues
- Ensure customer SOPs are created and adhered to by employees and customers
- Collaborate with Sales and Account Management regarding potential business and implementation
- Conduct regular team meetings reviewing customer issues and current events
- Drive customer interaction on a personal level and develop relationships with carriers and clients
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High School Diploma or GED
- 3+ years of customs brokerage experience
Preferred:
- Possess customs brokers license
- Bachelor’s degree from an accredited college or university
- CCS Certified
- Direct or indirect supervisory, management or leadership experience
- Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
- Strong written and verbal communication skills
- Strategic and creative thinking skills
- Strong problem-solving skills
- Values a diverse and inclusive work environment
Compensation Range
$53,900.00 - $112,000.00
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
