Job Abstract

The Admissions student staff are representatives of Dodge College that assist both undergraduate and graduate prospective students and families with a positive, helpful attitude. This includes certain responsibilities such as: Answering emails, phone calls and assisting visitors to the Admissions office or other areas of Dodge College and Chapman University. They are responsible for any basic office duties or related admissions duties as assigned. They will also be required to learn and know the... more details

Admissions Assistant and Tour Guide

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Please see Special Instructions for more details.

This position is open to Dodge students only.

Posting Details

Student Title Classification Information

Quick Link	https://chapman.peopleadmin.com/postings/34054
Job Number	SE34624

Position Information

Department or Unit Name	Dodge College- Admissions
Position Headcount	10
Position Title	Admissions Assistant and Tour Guide
Academic Year	Summer 2024
Term or Semester	Summer
Is this Role for an Undergrad or Grad Student?	Either Grad or Undergrad is Fine
Anticipated Pay Range	$16.00 - $16.50
Pay Range Information	Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?	Orange
Approved Supervisor	Danielle Chartier
Supervisor Email	dchartier@chapman.edu

Scheduling

Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)

Desired Start Date	06/03/2024
Projected End Date	08/25/2024
Average number of hours per week	Up to 19 Hrs

Position Summary Information

Job Description Summary	The Dodge College Admissions Assistant & Tour Guide is often one of the first faces that prospective students and family will meet and can make a lasting, positive impact on a future student. This position provides general admin/office support to the Dodge College Admissions team and great customer service to prospective students and families. They will also lead and guide in-depth tours of our facilities and speak about our programs and the admissions process.
Responsibilities	The Admissions student staff are representatives of Dodge College that assist both undergraduate and graduate prospective students and families with a positive, helpful attitude. This includes certain responsibilities such as: Answering emails, phone calls and assisting visitors to the Admissions office or other areas of Dodge College and Chapman University. They are responsible for any basic office duties or related admissions duties as assigned. They will also be required to learn and know the application process, admissions requirements, and deadlines, as well as having extra knowledge of Chapman and Dodge College to help answer questions from prospective students. Being responsible for learning and memorizing all aspects of Dodge College in order to give in-depth tours that include facility and program information, as well as their own experiences. Assist with larger group tours, special events, and VIP guests as needed. Being required to assist with prospective student outreach events such as, but not limited to, Preview Day and Discover Chapman Events, that may take place outside of regular office hours such as a weekend day or a weekday outside of regular business hours. Being able to physically attend all required monthly student staff meetings, which may take place outside of business hours during week days.
Required Qualifications	Must maintain a professional appearance during shifts and a positive attitude when interacting with others. Must possess competent computer skills and actively utilize both email and phone etiquette. Must come to work on time, be well organized, dependable, and have strong oral & written communication skills, as well as strong interpersonal skills. Enjoy being a great storyteller and good at public speaking. As a tour guide, you will be standing and walking for upwards of two hours and may occasionally be utilizing the stairs for tours. This position may also require walking between Dodge College and the main Chapman University campus to help transport guests. English proficiency is a must, but it does not need to be the native language. Must be available to work during Summer (June-August) and remain employed through the Fall semester.
Desired Qualifications	Have at least 10 hours of availability within business hours: Monday – Friday, 8am – 5pm (including availability during at least 2 tours per week, 8am-11am). Past customer service, receptionist or tour guide experience strongly preferred, but not required. At least one full academic year (August-May) left at Chapman University strongly preferred. Federal work study preferred, but not required. Adaptable and capable of improvisation.
Special Instructions to Applicants	This position is open to Dodge students only.

Budget Information

Is Federal work-study required?	With or Without FWS
Contact Email for Who Entered This Posting	Danielle Chartier
Timecard Approver	Chartier, Danielle
Timecard Approver Email	dchartier@chapman.edu
Timecard Approver ID	2458468
Timecard Approver PSN	00005651
Fund - Dept - Program - Project	100-3550-35503
Is the position Grant Funded?
If position is Grant Funded, List the Funding Source
If Grant Funded Position is paid from multiple accounts, give details here.

Posting Detail Information (HR Only)

Account Code	503000 Non-FWS or 503015 FWS
PSN with FWS	00003587
PSN without FWS	00003588
Grad Student PSN	00003479
PSN Status	Verified
PSN Handled By	MD 4/30/24
Job Code	SD1A and/or SD1C
Job Family	Administrative Services
Job Title for PeopleSoft	Student Assistant
Worker's Compensation Code	8810/8868
Open Date	04/30/2024
Close Date	05/31/2024
Applicant Confirmation Message	Thank you for your interest in on-campus student employment opportunities at Chapman University! We appreciate the time you have taken to participate in our recruitment process. Your application was received and will be reviewed by the hiring manager over the next several weeks. Candidates who are most appropriately suited for the position will be contacted. This posting will be removed from the website once the position has been filled by Student Services.
Applicant Negative Message	Thank you for your interest in this position. Based on your responses to the questions on the employment application, you do not meet the minimum qualifications for this position. Please do not let this discourage you from applying for other positions that interest you.
Open Until Filled	No

Special Job Requirements

Review specific training requirements for this role and follow relevant section instructions as needed.

FERPA TRAINING

FERPA training required?	No

FERPA training is required for a handful of student worker roles. Please review this description to determine if the job necessitates FERPA training for your student worker(s).

What is FERPA training for and who does it apply to? The Family Educational Rights and Privacy Act of 1974 (FERPA) protects the privacy of students by limiting third party access to student education records. When a student reaches the age of 18 or begins attending a postsecondary institution, regardless of age, FERPA rights transfer from the parent to the student.
Common roles at Chapman that require FERPA training are positions in Accounting, Human Resources, Residence Positions, Jobs that need access to CANVAS, etc.

Follow these steps to ensure your newly hired student workers self-enroll for FERPA Training:

If this position requires FERPA training, please direct students to self-enroll via this link: https://chapmanstudents-ca.vectorlmsedu.com/training to sign-up for and take the required training.

Ensure students have taken the required training within the first week of their assignment by asking them to email you a copy of their Completion Certificate.

If the student has completed FERPA training from a previous job on campus, they are still required to send their Certificate of Completion to you.

Student Worker Email

Student Worker Email Required?	Yes
Student Worker Email Prefix	ftv

<hr style="height: 1px; background: black"> CANVAS Access

Will this Student Worker require Canvas Access for Grading?	No

<hr style="height: 1px; background: black"> LiveScan

Does this position require a LiveScan?	No

<hr style="height: 1px; background: black"> Specialized LAB Training

Is Lab Safety Training needed for this position?	No
What PI's Lab will this work be done in?

Pre-screening Questions

Required fields are indicated with an asterisk (*).

Why do you want to work for the Office of Admission and specifically be a tour guide?
(Open Ended Question)
Why is professionalism important in this role?
(Open Ended Question)
What is an area of growth you seek to develop personally and professionally?
(Open Ended Question)
Please discuss your leadership experience (on or off campus). Select one role or area and elaborate.
(Open Ended Question)
Do you have demonstrated experience in a customer service role? If Yes, please describe.
(Open Ended Question)
Pick a celebrity or important figure (actor, musician, athlete, politician, etc.) that you would be most excited to meet and possibly be star-struck by. Imagine you are giving them a personal tour of campus. Where would you take them or what would you tell them to showcase and highlight Chapman?
(Open Ended Question)
Are you fluent in a language other than English and, if so, which language(s)?
(Open Ended Question)
Have you been a member of the Volunteer Admission Team?
- Yes, currently a member.
- No, I have not been a member.
- I was in the past, but am not a present member.
Are you willing and able to work during the Summer months at the Front Desk in the Office of Admission? Let us know which weeks (if any) you would be able to work, and provide a preferred work schedule.
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter
Letter of Recommendation 1

Apply with Chapman University

Search Terms: Admissions Assistant, Tour Guide, Admissions, Assistant, Education

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