Job Abstract

Sr Associate, Leadership Foundations Program Manager

What We Care About:

At Capital One, we care about growing our Associates, and in Capital One U, our Learning & Development (L&D) organization, we create learning experiences that enable that growth. We believe that every Associate is the hero of their own learning journey, and it’s our organization’s mission to offer guidance and support to help them reach new heights, both personally and professionally. From specialized learning programs to educational content to community-building events, we don’t just train; we transform.

What We Do: 

The Leadership College team is the center of excellence for leadership development within Capital One University. We provide a platform for leaders to access learning programs, tools, and development experiences while building a sense of community among our 10,000+ leaders across Capital One. In 2024, our team will be focused on continuing to enhance the Leadership College platform and delivering existing programs including Leadership Lighthouse, People Leader Fundamentals, and the Leader Labs.  We are also building and launching Capital One Leads, a six month cohort-based development program for new people leaders across Capital One. 

Who We’re Looking For: 

Our team is searching for a program manager who will be responsible for the planning, logistics and program support for leadership development programs within Leadership College. This will include both in-person and virtual program management for both open enrollment classes as well as cohort based programming. Ideally, this person would:

• Manage all aspects of program planning and delivery including scheduling, logistics, registration, communications, delivery, and evaluation

• Identify, recruit, and manage facilitators, speakers and volunteers as needed

• Support program evaluation through collection and analysis of quantitative and qualitative data in order to assess the impact of the program and identify suggestions for improvement 

• Support the creation of decks and communications to provide updates to key partners 

• Contribute to, manage, and iterate upon the Leadership College strategy while also displaying ownership for our broader content, marketing, and platform development

• Be able to attend multi-day in-person events, including occasional evening activities after work hours

• Contribute to and partner with a collaborative, fun, and growth-oriented team that works together to deliver on our goals

Our ideal teammate is someone who:

• Applies strategic, creative and analytical reasoning to program planning and tactical delivery

• Thrives in a high-energy, fast-paced environment

• Has excellent organizational, communication, and customer service skills

• Is agile and adaptive with the ability to work through ambiguity while prioritizing the highest impact work

• Able to dig into details to ensure all aspects of the program experience are cared for

• Collaborative, positive and solution-oriented with the ability to navigate a complex organization

• Comfortable using data to uncover opportunities, measure impact and drive decision making

• Growth oriented, with the mindset to continuously learn and improve themselves and the programs we offer

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in event planning or program management

• At least 2 years experience supporting leadership development programs or cohort-based learning programs

• At least 1 year using google suites and Docebo

• At least 1 year experience with data management and analysis 

• At least 1 year experience with vendor management

• Able to lift 40lbs, move boxes and supplies, and be expected to stand for long periods 

Preferred Qualifications: 

• At least 2 years of experience working with an agile team of designers, facilitators, and program managers

• At least 2  years of experience in Business Process Management, Project Management, or event planning

• Process or Project Management Certification or event planning experience 

• At least 2 years managing projects related to DIB, Performance Management, Talent Management, or learning and development 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).