Job Abstract

The Senior Consultant for Pismo is a critical role within the Global Service Experience time to help support Pismo as they expand their Visa net Processing Capabilities. This individual will assist in defining and refining repeatable client management procedures to support Pismo as they begin to integrate to Visa's processing infrastructure. A key aspect of this role will be ensuring a consistent approach to all aspects of integration. This will require strong program management skills with a fo... more details

Job Description

The Senior Consultant for Pismo is a critical role within the Global Service Experience time to help support Pismo as they expand their Visa net Processing Capabilities.

This individual will assist in defining and refining repeatable client management procedures to support Pismo as they begin to integrate to Visa's processing infrastructure. A key aspect of this role will be ensuring a consistent approach to all aspects of integration. This will require strong program management skills with a focus on following a structured playbook and tracking/managing client integration activities. Additionally, this individual will be a key liaison for cross-functional business units and will be tasked with developing effective working teams capable of solving complex business goals with successful outcomes.

This leader will directly interact with diverse, cross functional teams to drive agendas, track progress, develop executive readouts, and successfully implement changes that improve and optimize the overall integration experience.

Primary Responsibilities:

Serve as a primary point of contact for Pismo as they begin their global expansion efforts
Serve as North America direct operational contact
Work with Pismo to ensure they are consuming proper Core and VAS services to serve their clients
Advocate internally for Pismo to explain their importance to Business Goals
Coordinate with in-region resources to ensure Pismo is complying and set-up for all regulatory and regional nuances
Ensure readiness for all regions for Business Enhancements
Visionary expertise identifying efficiencies and the tools and applications related to those efficiencies.
Coordinate internal resources to accomplish Visa and Pismo objectives
Ensure prompt and comprehensive resolution of Pismo inquiries as well as create and maintain updated support documentation
Report customer project accomplishments and deliverables to senior management
Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, and system enhancement support
Educate and train clients on best practices for all supported services
Represent complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externally
Serve as an escalation point for complex issues

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
MBA strongly preferred
Bachelor´s Degree, ideally in business, engineering, economics, hard sciences, or similar field
Experience of the client support industry, best practices, metrics, processes and infrastructure
Previous M&A integration work, ideally within technical, matrixed organizations
Deep knowledge of financial services and the payments industry, especially with an eye to emerging technologies and players
Extensive program and project management skills with experience managing complex, multi-functional, global programs across different time zone and cultures
Outstanding ability to manage multiple simultaneous tasks and priorities
Must be a self-starter and highly motivated business oriented independent thinker
Determination to build successful business partnerships and work collaboratively across functions
Capable of developing a deep level of knowledge on supported products/services
Excellent communication skills including the ability to successfully communicate both internally and externally, and within all levels of the organization. Ability to develop clear and effective communications and presentations
Proven strategic skills with the ability to identify, connect, and communicate opportunities that achieve objectives. Works with a focus on process improvement
Experience with working in virtual teams across geographical location and time zones

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,100 to 173,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Search Terms: Client Success, Consultant, Client Support, Processing, Project Management

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