Job Abstract

Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training, development and retention of staff.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.
• Two years: Experience working in a call center environment.
• Two years: Experience working in a healthcare environment.
• Two years: Lead/supervisory/management experience in a healthcare setting.
• Experience with telephone systems and telephone monitoring software.

Preferred Qualifications:

• Bachelor's Degree: Healthcare or related field.
• Four years: Experience in a call center.
• Three years: Supervisory/management experience in a healthcare call center.
• Experience with any EMR system.
• Experience with call center telephony and reporting platform.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.