Job Abstract

Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.

• Patient Procedures and Activities:


• Assemble patient education materials.  


• Assist provider in patient examinations and procedures.  


• Consult with provider concerning procedures and patient condition.  


• Complete patient forms and records.  




• Laboratories:


• Clean work area.  Attach temples to frames.  


• Cut lenses to specified size and shape.  


• Fit finished lenses into frames.  


• Handle computer printouts.  


• Inspect lenses and eyeglasses to verify correct processing of prescription.


• Investigate lost, misplaced or incorrectly filled prescription orders.  


• Package eyeglasses in containers for courier pick up.  


• Refine shape of lenses by smoothing edges.  


• Adjust patient eyeglass frames.  


• Assist patient in selecting optical items.  


• Examine eyeglasses from laboratory.  


• Make minor repairs and adjustments to eyeglasses.  


• Maintain optical supplies.  


• Measure patient facial features.  


• Receive and ship finished eyeglasses.  


• Materials and Supplies:


• Fill request for equipment and supplies.  


• Maintain and order supplies.  


• Maintain records of material usage/inventory levels.  


• Clear paper jams and performs routine maintenance.  


• Operate copier equipment.  




• Administrative and other:


• Collect and compile cumulative data and statistics.  


• Maintain department logs.  


• Answer telephones and take messages.  


• Orient and train new or less experienced personnel.  


• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.  


• Locate personnel by paging system or beeper.  


• Attend conferences, meetings and in-service training programs.


• Assume other activities and responsibilities from time to time as directed.  


• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.  


• Assists members with the selection of frames and lenses.


• Takes orders for eyewear and miscellaneous optical items.


• Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.


• Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.


• Creates and maintains neat, attractive and sales effective frame displays.


• Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.


• Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.


• Processes jobs in bench room.


• Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.


• Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.


• Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.


• May perform other duties as required.