Individuals occupying this entry-level classification are under immediate supervision of the Utility Business Systems Support Administrator and/or designee. This classification designs and/or deploys basic Utility applications based on specified requirements.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
Works with end user to develop and document requirements for application development or selection and translates end-user requirements/business concepts into system functionality.
Works in a collaborative environment to design, develop, deploy, test, support and/or maintain computer applications based on identified business needs of end user(s).
Participates in the review process of application and system design and/or selection of off the shelf software to ensure compliance with established system requirements and City standards.
As necessary works with networking/hardware staff on installation, maintenance and support of Utility applications.
Participates in re-engineering of business process work-flows with end-users and maintains working level understanding of assigned departmental operations.
Maintains existing reports and develops new reports, dashboards and KPI scorecards to support business needs and requirements; reporting tool experience – Power BI desktop, Crystal, SQL, and Business Object (e.g., create basic SQL queries and uploads).
May develop application work plans and technical documents including system architecture, conversion, integration, testing implementation for a system or complex enhancement to an existing system.
Analyzes, documents and recommends changes to business processes, and/or evaluates existing application performance and recommends modifications.
Assists in the day-to-day operations of the departmental applications technology needs.
Stays abreast of new trends, innovations, equipment, and languages used in computer systems and information technology in the area of assignment, as well as standard word processing, spread-sheet, database, and reporting tools.
May act as a leader of small to medium scale projects or as a lead worker for other team members.
May drive on City business as necessary.
Assumes responsibility for ensuring the duties of the position are performed in a safe efficient manner.
Assists with design, deployment, support and/or maintenance of major Utility applications.
Works with users to troubleshoot applications.
Provides user training on software applications.
Creates application documentation and assists with the development of program specifications.
Reviews and makes recommendations for small-scale commercial off-the-shelf software, as well as Software As A Service solutions.
May design/configure user interfaces based on user input and City design standards.
Coordinates with Utility Field personnel to troubleshoot devices and endpoints associated with Utility Advanced Meter Infrastructure (AMI) mesh network.
On occasion may program, test, and maintain Utility communication devices remotely, as needed.
Performs other related duties as assigned or as the situation requires.
Experience
One year of recent experience in a computer related field.
Education/Training
Graduation from high school or attainment of GED or CHSPE certificate.
AA/AS in computer science or a related field is desirable.
License(s)/Certification(s)
Valid Class C driver’s license may be required.
Knowledge, Skills & Abilities
Knowledge of:
Application programming language(s), scripting languages, graphic design software, network operating systems and/or specific computer applications.
Desktop applications commonly used in business.
Computer operating systems.
Computer programming language(s).
English grammar usage, spelling, punctuation, and business vocabulary.
Database management, reporting tools, desktop applications commonly used in business.
Enterprise SQL Server.
Microsoft 365, Microsoft Power Apps, Power BI or other reporting tools (i.e. Crystal).
Network infrastructure protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.
Authentication and authorization frameworks such as SAML, KERBEROS, OAUTH
MS IIS, IBM Websphere Application Server and Apache Tomcat Server.
Principles and practices of information technology and application administration.
Specific computer programming language(s), application integration and/or specific computer applications.
Techniques for data conversion such as Oracle to SQL conversions.
GWP Enterprise Application systems commonly used in the Utility, such as Advanced Meter Infrastructure (AMI), Meter Data Management System (MDMS), NorthStar Customer Information and Billing System (CIS), Outage Management System (OMS), and OsiSoft Electric Pi Historian.
End User computing devices such as desktops, smart phones and tablets, and local and wide area Internet Protocol network technologies.
Server and database architecture and design. Reporting solutions, such as Crystal or SSRS.
Various programming languages appropriate to specific business applications such as: C#, Visual Basic, C/C+/C++, HTML/CSS, JAVA, and frameworks and design patterns such as .NET, ASP, JSP, WEB 2.0, is highly desirable.
Principles and practices of security administration.
Principles and practice of utility rate administration and methodology.
Knowledge of and skill in:
Exceptional customer service practices.
Skill in:
Analyzing data.
Applying logical thinking to solve problems or accomplish tasks.
Conducting detailed and thorough research.
Ability to:
Provide exceptional customer service practices to those using the services of the Glendale Water & Power Department.
Conduct basic research.
Develop monitoring controls, reporting procedures, and forms.
Troubleshoot and analyze application related issues.
Analyze problems and identify alternative solutions.
Applying Information Technology best practices, and securing computer applications, and mitigating vulnerabilities.
Communicate, read, write and comprehend directions in English.
Timely complete assigned application project tasks.
Conduct research, develop, recommend and implement cost-effective technical system improvements.
Model and practice the highest standards of ethical conduct.
Deal effectively with and providing a high level of customer service to the City staff, vendors, and contractors, both in person and over the telephone/virtual meetings.
Develop monitoring controls, reporting procedures, and forms.
Develop the necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.
Effectively train others.
Establish and maintain smooth and effective working relationships.
Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
Foster a teamwork environment.
Handle confidential information with discretion.
Install, configure, support, and troubleshoot computer applications.
Learn the operations and functions of assigned City divisions in order to provide appropriate support.
Provide analysis, application design, database structures and relationships, script writing, documentation, application troubleshooting/maintenance and end user support.
Train end users.
Troubleshoot and analyze application related issues.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Use computer equipment.
Other Characteristics
Willingness to:
Work overtime as requested or required.
Assume responsibility for maintaining a safe working environment.
Promotional Eligibility
Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification on file in the Human Resources Department. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E).
Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
Please click on the link to read the Exceptional Customer Service Policy.
EVALUATION OF APPLICATION: Submitted application will be reviewed to ensure applicants meet the minimum requirements. All qualifying applicants will be invited to participate in the selection process.
WRITTEN EXAM: (PASS/FAIL) To evaluate the candidate’s ability to be successful in this position. Exam will be relevant to the duties of this position. Due to the large amount of applications received, approximately the top 13 scoring candidates who achieve a minimum passing score of 70.00% on the written exam will be invited to the further stages of the examination process.
ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position. Candidates must achieve a minimum score of 70.00% in order to be placed on the eligible list.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.
