Job Abstract

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Regional Training & Compliance Coordinator, Airport Customer Service (ACS) is responsible for monitoring and driving improved compliance with regulatory requirements, company policies and procedures, required training and enhancing the customer experience.

Essential Functions

• Provide support and guidance to station leadership for maintaining accurate training and compliance records.
• Perform station audits to ensure compliance with Federal Aviation Regulations (FARs), government regulations (DOT, NTSB), and company policies, procedures, and processes.
• Communicate regularly with station leadership on compliance concerns or opportunities.
• Provide training and guidance to employees while conducting audits
• Share audit results with applicable directors and managers
• Complete post-audit analytical reports.
• Identify potential compliance risks and develop mitigation strategies.
• Support new station openings and conversions.

Other Functions

• Support Airport Customer Service initiatives

Qualifications

• Bachelor’s degree or equivalent experience.
• Previous airline experience required.
• At least 2 years of corporate training, auditing, or equivalent analytical experience required.
• Strong analytical and problem-solving skills.
• Experience with Navitaire, Net Tracer, DocuNet, Schoox or similar platforms.
• Excellent attention to detail for reporting and analysis
• Ability to work collaboratively with other departments, partners, and staff.

Knowledge, Skills and Abilities

• Strong oral, written and presentation communication skills.
• Excellent analytical and quantitative skills.
• High degree of accuracy and attention to detail
• Ability to determine assignment prioritization.
• Able to efficiently summarize analytic approaches and present insights and actions to management
• Extensive knowledge of Microsoft Products.

Equipment Operated

• Competency and comprehensive knowledge of PC, scanner, digital camera, video camera and general office equipment.

Work Environment

• Office and outside activities to include inclement weather.
• Travel is required 75% of the time.

Physical Effort

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received

• General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• None

Salary Range: $46,715 - $62,006

Please note: this posting has a closing date of on or before 510/19/2024, midnight MT

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.