As a Concierge - Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited: Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait. Support residents with use of luggage carts. Monitor guest traffic and parking garage for team members and vendors. Monitor security cameras and fi... more details
2nd Shift Concierge - Multifamily
LocationUS-OH-Cleveland
Job ID
2024-11689
Category
Property Management - Residential
Location : Location
US-OH-Cleveland
Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Concierge – Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited:
Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
Support residents with use of luggage carts
Monitor guest traffic and parking garage for team members and vendors
Monitor security cameras and fire alarm panel
Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
Update the daily log pertaining to any events and report any concerns to management
Book freight elevators for move-ins, move-outs, and furniture deliveries
Maintain equipment inventory
Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
Responsible for organizing, coordinating, and implementing various resident services and programs.
You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution
Two or more years’ experience in customer service environment
Strong customer service orientation
Excellent written and verbal communication skills
Ability to work a flexible schedule including weekends and holidays
Closing
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $93.2B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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