Job Abstract

The Produce Lead, supervises the retail produce department for Eataly Boston. These duties include but are not limited to: customer service, employee relations, department maintenance, and product management. Reports directly to the Produce Manager and Fresh Market Manager. As an ambassador of Eataly products and services, the Produce Lead is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage ... more details

Job Description

As an ambassador of Eataly products and services, the Produce Lead is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.

· Supervises and motivates the produce team to improve product knowledge, sales and efficiency.

· Ensures quality and freshness of all produce in accordance with Eataly’s quality standards.

· Ensure that produce shelves, displays, aisles, preparation and storage areas are in clean and orderly condition, and that product is adequately stocked and rotated.

· Demonstrate exceptional customer service in accordance to Eataly’s service standards.

· Supports and helps to resolve all employee and guest incidents as needed.

· Receive orders and ensures proper receiving by other staff in accordance with established procedures. Communicates with the Produce Manager to ensure accurate receiving records are kept.

· Orders and monitors inventory of some ingredients and products at the discretion of the Produce Manager, including tracking and documenting daily transfers and waste in the appropriate system

· Follow and comply with established procedures, including Weights and Measures (scales, signage, price tags and labeling), health and sanitation, and adhere to safe work practices.

· Performs other duties as required or assigned

JOB REQUIREMENTS

· Ability to work a flexible schedule, including working weekends, nights and holidays

· Ability to lift over 50 pounds

· Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

· Ability to work effectively in an open, dynamic and collaborative environment.

· Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

· Ability to consistently meet our customers’ needs.

Qualifications

2+ years of leadership experience managing a produce/ grocery department

· Strongly demonstrated produce knowledge and merchandising skills.

· Plan and direct complex business operations and ability to solve business-related problems.

· Excellent communication skills

· Experience successfully managing inventory, profit margins and labor budgets.

· Outstanding time management skills

· Proficiency in Microsoft Office

Additional Information

Benefits and Perks

Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Search Terms: Produce Manager, Produce, Business Operations, Lead, Customer Service

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