Job Abstract

As an integral member of the UH Patient Access Services Team, the Scheduling Coordinator focus is - the delivery of the world's best appointment booking experience! Scheduling Coordinators are dedicated to providing unsurpassed first impressions for our patients, customers and physicians. Coordinators manage complex appointment scheduling linking primary care, consults and ancillary services. They are responsible for satisfying the customer and maintaining the image of University Hospitals Health System.

• Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim.
• Explain pre-appointment clinical preparation requirements such as fasting and fluid consumption.
• Provide patient education about third party coverage and liabilities; communicate possible payment options and personally connect patients to a financial counselor if needed.
• Collect, post, and balance co-pays, deductibles and other patient payments.
• Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay.
• Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows Recruits and trains patients to access My UH Care Personal Health Record.
• Ensures achievement of productivity and quality standards.

• Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department.
• Promotes collaboration and call center success.
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

• High School Equivalent / GED Required
• Associate's Degree or progress towards degree Preferred
• Bachelor's Degree will be accepted in lieu of 1 year of work experience. Required

• 1 years of experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers Required

• Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.). Required
• Excellent keyboarding/data entry skills. Required
• Detail-oriented and organized, with good analytical and problem solving ability. Required
• Notable client service, communication and relationship building skills. Required
• Ability to function independently and as a team player in a fast-paced environment. Required
• Must have strong written and verbal communication skills and excellent spelling. Required
• Professional demeanor. Required
• Medical Terminology Preferred

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently