Under direct supervision, the Patient Account Representative is responsible for processing insurance and patient payments for their assigned regions either manually or electronically. The position is responsible for balancing the batches against the daily deposits and maintaining daily production reports. The position works in a cooperative team environment to provide value to customers (internal or external). The Patient Account Representative carries out his/her duties by adhering to the highe... more details
Job Description
TeamHealth is a physician-led, patient-focused company. Founded by doctors, for doctors, our success stems from the ingenuity, dedicated teamwork and integrity of our people. Our non-clinical associates are the ones that make TeamHealth tick. Whether you have your eye on the home office or one of our locations around the country, you can find your place here.
THIS IS A REMOTE POSITION
JOB DESCRIPTION OVERVIEW:
Under direct supervision, the Patient Account Representative is responsible for processing insurance and patient payments for their assigned regions either manually or electronically. The position is responsible for balancing the batches against the daily deposits and maintaining daily production reports. The position works in a cooperative team environment to provide value to customers (internal or external). The Patient Account Representative carries out his/her duties by adhering to the highest standards of ethical and moral conduct, had good attendance and punctuality, and acts in the best interest of TeamHealth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for processing payments for insurance companies and patients for their assigned regions either electronically or manually.
• Responsible for posting payment batches including denials within established timeframe and balancing the batches against daily deposits.
• Responsible for providing supporting documentation for each payment transaction through submission of the daily control number report and daily production log for all batches (manual and electronic).
• Maintains knowledge of coordination of benefits requirements and processes.
• Maintains knowledge of insurance rejection/denial processing and appropriately posts information for collection and follow-up activity.
• Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect.
• Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort.
• Demonstrates ongoing enthusiasm and commitment to the work assigned.
Job Requirements
QUALIFICATIONS / EXPERIENCE:
• Normally, the knowledge, skills and abilities necessary for adequate job performance can be obtained through approximately 2+ years’ experience with payment posting
within a multi-facility environment and experience with electronic deposit and posting processes.
• Billing experience or graduation of vocational medical billing college helpful.
• Also, demonstrated success working in a team environment focused on meeting organization goals and objectives is necessary.
• Experience with providing visible participation and support of major change initiatives preferred.
• Knowledge of basic math and the ability to perform math functions in units of American currency.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to review documents for accuracy and reasonability.
• Ability to determine priorities.
• Ability to coordinate schedules and information.
• Ability to work well under pressure.
• Tact and patience when dealing with individuals at all levels, both within and outside the company.
• Commitment to TeamHealth values.
• Ability to communicate effectively orally, in person and on the telephone, and in writing, with individuals at all levels, both within and outside the company.
• Knowledge of coordination of benefits requirements and processes.
• Knowledge of cash posting regulations and guidelines.
• Knowledge of insurance rejection/denial processing and appropriately posts information for collection and follow-up activity.
• Ability to multi-task, set priorities and follow through without direct supervision.
• Ability to type efficiently and accurately (minimum of 45 words per minute) including 10-key.
• Ability to operate a computer (i.e., Microsoft Office) efficiently and accurately.
• Ability to use the Internet.
• Ability to operate various office machines (i.e., fax, copier).
• Ability to work well in a team environment and be flexible in problem solving environment.
Competitive Compensation, with an estimated salary range of $17.00/hr to $18.00/hr.
