Job Abstract

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Consultant in Global Treasury Management (GTM) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com.

Through two contact centers on each coast, this group provides fraud prevention consultation and interdiction via phone support and email channels to eCommerce application end-users and their respective IT personnel, as well as assisting internal customers, which includes customer service, sales officers, relationship managers, product management and technology/operations.

In this role, you will:

• Identify and investigate complex financial crime transactions/referrals with moderate to high risk. Investigate potential financial crime fraud scenarios directly with the end-user by confirming various aspects of login activity, or money movement transactional activity. Determine case liability and impact. Prepare required documentation and refers to appropriate departments and/or business leaders.
• Act as a liaison between customer and internal parties (fraud prevention investigations, customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory resolution.
• Provide technical assistance related to infected/compromised end-user’s workstation/network infrastructure, or mobile device. Intermediate level of technical support for eCommerce products and functionality, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies and out of pattern activity.
• Consult and provide service to customers regarding different types of phishing emails, social engineering, malware variants, account takeover, and cyber threats. Provide best practices to prevent a compromised online session, unauthorized money movement activity, or malicious software intrusions. Provide dual custody guidance to reduce company’s online fraud risk, and the establishment of new user credentials.
• Perform case management, investigation, and research for customers related to eCommerce products. Proactively work with the impacted end-user and ensures proper resolution through tracking, monitoring, and necessary actions/escalations.

Required Qualifications:

• 2+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 year college degree in business, criminal justice or technology related field
• Advanced knowledge of Treasury Management/eCommerce products
• Experience dealing with customers over the phone and/or previous call center experience.
• Online fraud experience dealing with money movement transactions.
• Experience with account take over
• Experience with malware and/or session compromise
• CFE (Certified Fraud Examiner)

Job Expectations:

• Monday - Friday 9:30 AM - 6:30 PM Eastern Time (ET) OR Monday - Friday 9:00 AM - 6:00 PM Pacific Time (PT); hours may change, based on business need

Posting Locations:

• 1525 West W.T. Harris Blvd - Charlotte, North Carolina
• 3440 Flair Drive - El Monte, California

Salary Range:

• NC - Charlotte Pay Range: $48,100 - $85,500 Annually.
• CA - El Monte Pay Range: $52,900 - $94,100 Annually.

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.

#CommericalBanking

#GlobalTreasuryManagement

Pay Range

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.