Deskside Support Specialist (Onsite)Chedraui USA Store Support Center - Commerce, CAPOSITION SUMMARY:The Deskside Support Specialist is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employees have the necessary technology and technical assistance to perform their job functions efficiently. As a Deskside Support Specialist, you will ensure that end-users have access to reliable, well-maintained hardware and software... more details
Deskside Support Specialist (Onsite)
Chedraui USA Store Support Center - Commerce, CA
POSITION SUMMARY:
The Deskside Support Specialist is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employees have the necessary technology and technical assistance to perform their job functions efficiently. As a Deskside Support Specialist, you will ensure that end-users have access to reliable, well-maintained hardware and software, promptly resolving technical issues to minimize disruptions to the organization's operations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Technical Support:
Provide on-site technical support to end-users.
Resolve hardware and software issues, ensuring timely and effective solutions.
Address requests based on urgency and impact on business operations.
Ensure adherence to IT service management processes and procedures.
Asset Management:
Register inventory of hardware and software assets, including tracking, procurement, and disposal.
Comply with asset management best practices to optimize resource allocation.
Incident and Problem Management:
Analyze incidents and problem trends to identify root causes and prevent recurring issues.
Comply with strategies for continuous improvement in support services.
Vendor Management:
Collaborate with vendors and suppliers to ensure timely delivery of IT equipment and services.
Documentation and Reporting:
Maintain accurate records of support activities, configurations, and user documentation.
Ensure incident and service tickets are entered accurately and promptly to ensure support performance, including metrics like response time, resolution time, and customer satisfaction are accurate.
Security and Compliance:
Ensure compliance with IT security policies and procedures.
Ensure compliance with data security measures to protect sensitive information.
User Training:
Provide training sessions for end-users on IT-related topics.
Promote self-help resources and knowledge sharing among employees.
QUALIFICATIONS & EDUCATION:
AA degree or technical institute certificate in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience in IT support, with a strong background in deskside support.
Familiarity with IT service management frameworks (e.g., ITIL).
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Knowledge of hardware and software technologies commonly used in the organization.
Ability to work under pressure and handle multiple tasks simultaneously.
IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Desktop Support Technician) can be advantageous.
A Deskside Support Specialist must excel in technical expertise and people management skills to deliver high-quality support services to end-users.
COMPENSATION:
The salary range for this position is $24.72 per hour to $27.00 per hour. The actual starting pay will be determined by a number of qualifications; including, experience and relevant skills.
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