The senior market research specialist provides intelligence to drive our understanding of opportunities with the market to grow sales from deep analysis of sales data, and market, competitor and customer information derived from CRM, surveys, external data and various customer listening posts. The specialist manages our formal global customer research program and provide extensive analysis of research results; assist in the development of other processes to gather insight and designs, conduct an... more details
City: Solon
Swagelok, Northeast Ohio, USA
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between.?That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.?
Be Connected. Be Valued. Be You.
We hope you’ll consider joining our team.
Position Summary:
The senior market research specialist provides intelligence to drive our understanding of opportunities with the market to grow sales from deep analysis of sales data, and market, competitor and customer information derived from CRM, surveys, external data and various customer listening posts.
The specialist manages our formal global customer research program and provide extensive analysis of research results; assist in the development of other processes to gather insight and designs, conduct and analyze surveys. This position is responsible for developing and executing data mining and business intelligence analytics with a focus on sales, customer and market data. The candidate will work with our global network of sales and service centers to impact their businesses.
Essential Duties & Responsibilities:
??Working with the leadership team to identify the company’s short- and long-term goals
?Develop data requirements for and execute data mining and analysis
?Researching and forecasting marketing trends and changes
?Analyzing trends in the market and industry and researching competitors
?Recommending ways the company can improve its performance
?Evaluating the company’s processes and procedures to identify areas that need to be improved
?Collecting and analyzing market data
?Establishing marketing KPIs
?Tracking and reporting results
?Writing strategic plans to achieve the objectives
?Establishing methods of collecting and tracking data to evaluate performance toward the goals
?Formulate quantitative approaches and build models to address business questions
?Proactively mine data to Identify patterns, trends and segments
?Develop segment profiles and benchmarks
?Develop predictive models to identify the best opportunities to grow sales as well as to minimize risks
?Present data and research to management and executives
?Participate in development and implementation of processes / solutions to collect and analyze data on established and prospective customers
?Be the data/analytics subject matter expert and perform advanced statistical analysis of sales data
?Perform systematic and scientific analysis of market data
?Work independently to develop and track metrics to enable trend analysis
?Function as the lead data expert working collaboratively with the organization
?Effectively communicate the results and insights from analysis to a diverse stakeholder group, including senior executives
?Identify opportunities to improve decision-making based on analysis
Education and/or Work Experience Requirements:??
- Education: B.S. Math, Statistics, Market Research, Economics or other quantitative discipline. Advanced degree is preferred.
- Experience: Minimum of 7-10 years of analyst experience. Previous statistical and modeling experience required – multivariate analysis (regression, cluster analysis, decision trees) and structural equation modeling. Experience with CRM system data analysis, relational databases, competitive intelligence, and B to B market research is preferred.
- Skills: Expert spreadsheet skills and SAS, SPSS or other analytical tools. Experience with SAP Business Intelligence tools. Excellent math and problem solving skills. Proficiency in use of data warehouse reporting and data-mining tools. Skilled and knowledgeable in analysis theory, practice and tools. Persistence to solve difficult problems. Strong verbal, writing and presentation skills.
Critical Competencies:
??Business Acumen, Innovation, Depth / Breadth, Continuous Improvement, Self-Confidence, Initiative, Adaptability / Resilience, Customer Orientation, Organizational Awareness, Achievement, Influence, Teamwork and Collaboration, Communication / Verbal Fluence.
Working Conditions and/or Physical Requirements:
???Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
?Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.?
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.?
To apply:
1. Click ‘Apply Now’ to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to Be Connected. Be Valued. Be You.
Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer.? Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law?
Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.?
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.?
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