Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Summary Statement: We are looking for enthusiastic candidates who are strong in digital selling, styling and luxury fashion. The ideal candidate will have a passion for delivering the kind of elevated client experience Neiman Marcus is known for. The focus will be assisting clients with their shopping needs and doing so in a way that fosters long-term engagement with our brand.
This is a full-time position. The stylist will work from home (i.e., remotely) but can travel if needed for client visits, etc.
Responsibilities & Qualifications
Responsibilities & Duties
- Support customers who are in a relationship with NM via various channels.
- Utilize fashion and product knowledge to answer customer questions and make product recommendations/suggestions to help satisfy shopping needs.
- Build relationships with new customers and utilize the experience as a foundation for repeated engagement.
- Continue to build and support clientele book.
- Meet sales targets.
- Utilize relevant NM systems to satisfy customer questions and place orders while still ensuring impeccable follow-through.
- Additional duties and responsibilities including projects, tasks, and activities as required.
Qualifications
· 1 - 2 years previous luxury retail experience (selling experience preferred)
· Experience working in a digital selling environment is strongly preferred.
· Strong written skills that lend to clear and concise communication, including ability to effectively communicate via Microsoft Teams, email, live chat etc.
· Ability to work a flexible schedule to include some evening and weekend hours as needed
· Ability to multi-task
· Demonstrated ability to build strong, on-going client relationships that create value for both NM and the customer
· Strong time management skills with ability to successfully multi-task and prioritize competing responsibilities
· Ability to quickly learn and adapt to new digital tools/technology and try new ways of working; thrives in a start-up like environment
· Be a team player who contributes/ shares info with peers within a very collaborative environment
· Demonstrated commitment to customer service excellence
· Ability to work independently with little guidance; ability to utilize knowledge and tools provided to independently resolve customer questions/concerns
· Ability to build strong internal business relationships across functions/teams to ensure seamless client experience
· High School Diploma / equivalency required
Competencies
Passion for People
· Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
· Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
· Structures messages in a clear logical manner using the most appropriate communication medium
· Responsible for the performance and career development of direct reports
· Actively recruits and hires quality talent to add to team, planning for and creating talent bench
· Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
· Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
· Assures that rewards are tied to objectives and requirements
· Promotes a positive environment of achievement, recognition, and celebration
· Serves as a role model by establishing and adhering to high ethical standards
· Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
· Speaks with truth and candor, modeling how to challenge the status quo appropriately
· Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
· Creates a gracious and welcoming environment for internal and external customers as well as other partners
· Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
· Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
· Tracks progress against departmental strategies to execute properly and successfully
· Proactively shares information, best practices, and new ideas with team to improve business and performance
· Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
· Uses critical thinking skills to analyze problems and to recommend viable solutions
· Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
· Continuously builds skills and knowledge through training, coaching, and career experiences
· Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
· Conveys energy and enthusiasm for NMG and personal work
· Adapts personal approach in response to diverse situations and people
· Responds to unexpected changes in work environment with creativity and resilience
· Establishes and upholds high personal standards for individual work and environment
· Maintains a customer-centric mentality versus a solely store-centric one
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
