Job Abstract

Join Parker Hannifin’s Digital & IT Team located at our Global Headquarters in the suburbs of Cleveland, Ohio! We are actively looking for team members to join our Digital & IT team! A career at Parker offers a meaningful sense of accomplishment and boundless potential for professional and personal growth. You will work alongside the brightest minds in the world to develop innovative technology and products and contribute to our company’s goal of solving the world’s greatest engineering challenges. Through Parker’s social responsibility programs, you will have opportunities to give back to the community and make a difference in the lives of others. We offer a competitive total rewards package, hybrid 4:1 work schedule, and a vibrant work campus with many amenities.

Position Summary:

As a Digital and IT TEM senior analyst you will be responsible for the strategic delivery of all Corporate IT TEM expense management, partnering with our vendors and Divisions to ensure that all costs are optimized, and savings realized.

Responsibilities:

· Wireline and mobility Stakeholder Management – Vendor management to ensure all invoices are correct against contract commitments. Liaison with all Corporate IT service owners to ensure all billing is efficient and to optimize cost savings.

· Wireline and mobility support – To provide highly technical support and advice / consultancy to meet service level agreements and deliver customer satisfaction efficiently and effectively.

· Projects – Ensure project deliverables are met within Corporate IT procedures and completed within the agreed time, budget, and to the highest quality.

· Documentation creation – The ability to document standards and procedures clearly and concisely.

PRINCIPLE ACCOUNTABILITIES

· Ensure all TEM month end accounts payable activity is completed on time and to the correct standard.

· Complete strategy focused service reviews with our mobility and wireline champions to ensure services are accurate and to reduce Telecoms spend.

· Provide consultancy, support, and training to divisional and location administrators in relation to TEM services.

· Advise Division IT colleagues on corporate standards and how to implement best practices to reduce costs.

· Manage relationships with Division Management Teams; Divisional IT Managers and Division Financial controllers to provide technical support and guidance regarding wireline and mobility spend.

· Support all requests coming into the TEM email box

· Review and improve processing of wireline and mobility charges / invoices.

· Manage and report on TEM cost saving initiatives.

· Collaborate with our TEM managed service partner to ensure all invoicing is correctly distributed, on time and to an auditable standard.

· Liaison with our Enterprise vendors to manage the Corporate IT TEM spend ($16m) to remediate any invoicing issues and ensure processes are efficient, reducing the number of late fees incurred by Parker.

· Management and support of the Calero.com (TEM) system

· Plan/coordinate future country wide onboarding to Calero.com

· Keeping track of all work assigned and ability to provide daily updates to management.

· Manage a combination of short- and long-term projects aimed at continual improvement within the TEM environment.

· Onboarding of new acquisitions into Calero.com

· Management of divestitures and location closures for TEM systems

· Ensure all Parker’s invoice processing and accounting rules are followed, and costs are allocated correctly and efficiently to Parker Divisions

· Provide training to team members on relevant technologies.

· Develop, document, and communicate plans for investing in system enhancements, including analysis of cost reduction opportunities.

· Develop, document, communicate and enforce policies for standardization on invoicing rules, mobility procurement and inventory management.

· To provide guidance, training, documentation, and support to any managed services on all applicable technologies

· Continual review of TEM processes, identifying recommendations and implementing / communicating the improvement made, along with any savings.

This role requires excellent project management skills and the ability to lead technical projects and conversations with high level stakeholders. This individual needs to possess advanced analytical skills as well as an understanding of Parker’s invoice processing rules. Creating detailed documentation will be an essential part of this role. This individual must be able to work independently to ensure that projects are delivered according to plan and within budget.

All decisions should be made in line with HPT boundaries.

• 4 years or more experience running in a 24/7 IT environment.
• Advanced knowledge and experience in all aspects of TEM including leading major projects.
• Advanced knowledge of Parker’s internal invoice processing and accounting rules
• Understanding of Telecoms Expenses
• Strong project management skills
• Excellent problem solving, documentation and communication skills.
• Excellent excel skills.
• Excellent customer service skills with the ability to deal with demanding situations.
• Strong written and verbal communication skills to interact professionally with all stakeholders.
• Self-starter, team player able who can motivate other team members.
• Exceptional analytical, conceptual, and problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to work in a challenging environment and multi-task.
• Ability to proactively escalate issues to appropriate levels of management in the organization as well as with vendors.