Job Abstract

This position is responsible for the overall support of applications used by the Third-Party Originations Channel (TPO). The Administrator will work closely with business stakeholders and fellow technical team members to implement, configure and maintain the applications identified that meet the TPO Channel’s needs.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as an escalation point for IT and business partners, in support of their assigned applications.
• Review, analyze, and evaluate TPO Channel requirements to configure solutions that support their business strategies.
• Perform day-to-day monitoring to determine the health of assigned applications. Ensure UHM is up-to-date with all necessary upgrades and patches, including the coordination of testing and deployment.
• Develop and manage strong partnerships with application providers, including vendor selection, contract/SLA management, operational support, and influence future roadmaps in support of TPO Business needs.
• Effectively communicate the priorities of the TPO Channel back to the Third-Party Application Providers.
• Work with business stakeholders to ensure all system changes are documented, user training and communication is addressed, and support documentation is updated.
• Ensure the proposed solutions work as desired through system testing.
• Isolate, replicate, and report defects and verify defect fixes.
• Serve as System Administrator for the applications unique to TPO, including but not limited to LON.
• All other duties as assigned.

• Bachelor’s degree in related field, or equivalent combination of education and work experience.
• 3+ years of professional experience in application implementation and support
• Professional experience working with both business and technical leadership to support their objectives.
• Knowledge and understanding of mortgage-origination business and ability to assess current processes to meet business requirements preferred.

SKILLS REQUIRED

• High level of skill with Microsoft Office applications
• Proven history of delivering solutions to meet business needs with third-party software.
• Proven ability to write effective data and process documentation (system requirements, business process diagrams and data flow diagrams).
• Excellent communication skills both written and verbal, with strong interpersonal skills.
• Detail oriented with the ability to exercise sound judgment.
• Self-motivated individual, with the ability to work in a collaborative environment.
• Ability to thrive in a fast-paced work environment.

Any Partner whose home zip code is within a 30-mile radius of the Corporate Campus (8241 Dow Circle West, Strongsville, OH 44136) are required to work from the Corporate Campus a minimum of 4 days per week.

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.