Job Abstract

This position supports Treasury Management Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve workflow. Ensures client satisfaction through the handling, processing, and servicing of escalated requests. May provide a leadership rol... more details

Overview This position supports Treasury Management Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve workflow. Ensures client satisfaction through the handling, processing, and servicing of escalated requests. May provide a leadership role for the work group through knowledge in the area of specialization. Must be able to work 8a-5p or 9a-6p pacific time Responsibilities Account Servicing - Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. Operations - Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities. Business Expertise - Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. May support development of new products or services. Service & Support - Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Handles escalated and complex support issues. The base pay for this position is relative to your experience but the range is generally $26.64 to $36.05 per hour. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits. Qualifications Bachelor's Degree and 0 years of experience in Support or Customer Service OR High School Diploma or GED and 4 years of experience in Support or Customer Service Preferred Skills: 5 years experience in Treasury Services 5 years bank operations experience with demonstrated ability to handle escalated customer service issues